Our Operations team is relentless in its daily pursuit to provide sophisticated technology solutions to complex issues. We cant think of a better way to serve our customers than to combine your critical thinking skills with our innovative technology.

Responsibilities

Verizon’s Network Operations Local Manager–Installation & Maintenance/Construction position is for NYC E911 Data and Communications services but could expand for the responsibility for all Verizon’s High Capacity, Voice, Data and Video entertainment services to wholesale, enterprise, small business and residential customers in NYC area.  This position directly supervises a team of 15-25 field technicians performing installation, maintenance of NYC E911 Telecommunications and Data Network, and could expand to special services and/or construction/cable maintenance activities.  The position requires strong leadership skills and the ability to hold self and his/her team accountable for results by establishing clear roles, and responsibilities, and tracking and managing team and individual performance. The right candidate will have strong organizational and prioritization skills, will demonstrate sound judgment in a variety of operational situations and will act with the highest integrity to achieve goals in accordance with Verizon’s Credo.  The qualified candidate will need to be able to think creatively and progressively to both identify and implement changes to improve business results. The selected candidate will be required to work with and communicate effectively with employees from diverse backgrounds in order to motivate and engage a team to achieve results, as well as work effectively across organizations. The position also requires administering the Verizon processes and policies as they relate to: safety, attendance, performance, work rules and code of conduct. Requirements also include weekend duty, on call, and extended hours as necessary with required travel at times. Drivers license required.   

Qualifications

  • Required Skills & Experience:
    • 2+ years of experience in customer service voice, data, primarily, and video entertainment (installation, maintenance, splice, or telecommunication circuitry) and/or related field operations.  VESTA DMS1000 certification would be beneficial.
    • 2+ years supervisory experience in a field operations environment, union employee management preferred
    • Demonstrated leadership capability in developing innovative strategy and customer-focused solutions, setting long and short-term goals, and assessing and developing people.
    • Basic understanding of voice, data, primarily, and video entertainment products, services, and technology
    • Proven planning and organization skills in a dynamic and high pressure work environment
    • Demonstrated ability to administer processes and policies as they relate to: safety, attendance, performance work rules and code of conduct.
    • Demonstrated proficiency in MS Word, Excel, PowerPoint and Microsoft Outlook

 

  • Desired Skills & Experience:
    • Bachelor’s degree or equivalent work experience 
    • Knowledge of employment/labor laws
    • Knowledge of Corporate safety requirements/practices
    • Previous experience providing training, feedback and motivation to employees in a customer service environment
    • Ability to interpret labor contracts/collective bargaining agreements

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.