What you’ll be doing...

The Tier-3 Security Analyst is the first point of escalation within the RSA Security Analytics managed support team. Experts in the field of security event analysis and incident handling, they typically have five or more years of previous SOC experience, as well as technical certifications to reinforce their practical experience. Tier-3 Security Analysts have a clear understanding of the demands of the dynamic Managed Security environment and use these skills to provide day-to-day direction to Analysts on the team, as well as ensuring smooth shift operations.

Tier-3 Security Analysts will not be involved in the day-to-day analysis of newly reported threats. Instead, they will provide additional context and consultation to help progress issues for quick resolution, perform analysis and tuning of the Security Analytics platform configuration and use cases, and create, review, approve, and publish customer-facing reports on threat intelligence, operational metrics, and/or service performance.

Duties of the Tier-3 Security Analyst include:

  • High level security system analysis including proactive policy evaluation and tuning;
  • Leading the research and resolution of complex and/or escalations issues, including technical troubleshooting calls with Customer/other Verizon teams;
  • Management of complex changes and vendor interaction;
  • Creation of security documentation, including policies and procedures, training documents, playbooks and operations manuals;
  • Liaise with Verizon and customer’s senior management and other Verizon teams on service improvement initiatives;
  • May also provide Team Lead functions, including supervision of staff, escalation management, and performance appraisal contributions.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • Bachelors or higher degree in Computer Science, Information Security or similar discipline.
  • Expert technical skills in Splunk and other SIEM software.
  • Expert technical skills with scripting, parsing and query development.
  • Experience building & managing use cases & content, driven from customer requirements.
  • Strong documentation and communication skills.
  • Exceptional problem solving skills.
  • Ability to drive process improvements and identify gaps.
  • Proactive in engaging with customers, client executives and Verizon management teams.
  • CISSP, SANS GIAC or related certifications.
  • In-depth understanding of threat landscape and indicators of compromise.
  • Hunting techniques & Forensic research experience.
  • Three or more years of SOC experience as a senior engineer.
  • ITIL certification.
  • Splunk solution Design/ architect experience.
  • ISO 27K Audit & Compliance experience.
  • Infrastructure Management expertise on different platform.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.