What you’ll be doing...

The Operations technician is responsible for carrying out 1st line installation, repair, maintenance and other operational related activities on Verizon’s datacenters & network locations. You will be part of the operations team delivering local support needed to ensure our customers receive a world class service. As part of the operations team you participate in a 24x7 shift schedule.

What we’re looking for...

  • Validate and execute on assigned dispatches and follow agreed process and procedures. Dispatches typically include the following assigned tasks and activities, but are not limited to: Service Delivery, Repair, Health of site, Demand- and Preventative maintenances.
  • Service Delivery: Perform installation, disconnect and change activities on orders for network and customer circuits and/or premise equipment following agreed processes and guidelines. Instruct the customer where needed and keep a quality professional relationship. Install and test required cabling, perform labeling according to appropriate guidelines.
  • Repair: Perform repair activities based on assigned dispatches/repair tickets for datacenter- and networklocations. Participate to cover emergency repairs, tickets and maintenance activities for the assigned departmental region/area.
  • Health of site: Ensure compliancy for Health of site for all our technical locations in the assigned region/area by performing all the related and assigned dispatches/tasks to ensure we run our sites according to the Global standards set by Verizon. This includes, but is not limited to: yearly site inspections, housekeeping, Health & Safety activities, general cleaning, regular compliancy inspections and follow up’s from site inspections/audits.
  • Maintenance: Takes part in change activities following maintenance guidelines, customer requirements and to ensure network continuity. Out of hour work is required based on risk, impact and customer demand. All maintenance work needs to be performed taking in account the agreed processes, procedures and statements of work.
  • Efficiency: Ensure successful completion of dispatch working on “the first time right” principle. Working within agreed processes and deadlines for the specific tasks and ensure documentation and administration is updated in a timely manner. Ensure stakeholders/owners are correctly updated on progress and or open issues to have follow-up actions coordinated accordingly.
  • Logistics support – Arrange/Receive shipments, prepare RMA shipments and hardware returns including associated administration. Disposal of hardware using defined processes and guidelines associated.

Qualifications

  • Technical education (ICT or equivalent);
  • Two to three years’ experience in an operational role within a Co-location or managed hosting Data Centreenvironment;
  • Hand’s on Experience in IT equipment racking and stacking;
  • BHV certification is preferred;
  • Knowledge of ICTequipment vendors H/W(servers/switches/firewalls/network equipment);
  • Technical competence in IT infrastructure, cabling standards and telecommunication equipment is preferred;
  • Good spoken and written knowledge of the English language essential;
  • Knowledge of Server Operating Systems (Windows/Linux) is preferred;
  • Knowledge of TCP/IP networking protocol is preferred;
  • Team player but capable of working individually as well as collaboratively;
  • Flexible and structured person with a passion for operational excellence(getting it right first time)
  • Stress resistant, quick learner with willingness to develop and expand on personal technical knowledge with training

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.