What you’ll be doing...

Primary role is post implementation Security Services Advisor and Security Services Manager for Managed Security Services sold and supported by Afiliate, a Verizon Company.

The primary responsibilities include overall governance, performing as the client’s primary point of contact and advocate within Managed Security Services. The SSA ensures that the service is delivered as described in the Service Description (SD) and meets all Service Level Agreements (SLA) and Service Level Objectives (SLO) per contract. The SSA works with the client and MSS teams to achieve and maintain a strong security posture.

The SSA provides recommendations to Product Management and Development teams for service improvements based on client feedback and SSA observation, analysis and research. Service management encompasses the role of service assurance and quality assurance on behalf of the customer.

The SSA shall:

  • Be the client’s advocate within the global Afiliate Security Services organizations
  • Function as the primary post implementation security advisor.
  • Participate in, and monitors implementation meetings and progress to ensure the client’s security needs and expectations are being met.
  • Develop and maintain effective communications and working relationships with customers.
  • Conduct regularly scheduled Security Service Review Meetings.
  • Monitors the trends and changing business risk & security needs of the customer; obtains a working familiarity of the clients’ business market, practices, organization, risks, stakeholders, key decision makers and strategic objectives.
  • Track and monitor upcoming feature releases, product changes and enhancements, assist the client in making use of and taking advantage of all features of the service.
  • Propose (Product Council or Feature Request, etc.) the development of new features & functionality within the Afiliate Online Guardian (OG) security product & service portfolio.
  • Utilizing reports and other tools and processes, perform security and device trending analysis, identifying areas for improvement of clients overall risk & security posture.
  • Manage service improvement plan (SIP) when service is not meeting contracted SLA’s.
  • Maintain Rolling Action Item List (RAIL) to track ongoing security service & risk issues.
  • Assist in operational security services escalation management - assist if necessary with escalations in case of service level breach.
  • Identify and recommend improvements in service gaps, policy, process & procedures both internal and client facing that will improve overall service offering and delivery to our clients.
  • Perform as the client facing filter for any non-Business-as-usual (BAU) operational communication and ensure that it represents MSS in a positive professional manner.
  • Maintains applicable client security services information via a client customer book, Wiki page and document set in designated repository.
  • Provides training and information to clients on MSS portal and services at inception and periodically as new features and enhancements to portal and service are made, as well as “refresher” training as necessary.
  • Provides training and education to internal teams, including SOC, engineering, etc. on client contracts, SLA’s, client specific custom solutions or agreements, etc. to allow for proper operational support.
  • Work with assigned clients (and with SMP team) to assist clients in developing and maturing their security policies and procedures to improve the overall security partnership with MSS.
  • Provides client and internal executive summary and/or security & risk reporting as required.
  • Provide governance to the Premium+ security offerings ensuring clients are receiving these value added security & risk management services.
  • Performs Trending Analysis of health, availability, threshold settings, change activity and incident activity of devices under management and works with appropriate teams on recommendations, changes and adjustments as necessary.
  • Develops and maintains a client facing RACI matrix per client.
  • Participate in client security related projects, working with client and other involved teams which may include both internal and external entities.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • College Degree (Bachelors) or the equivalent in years of experience.
  • Training/certification or college certificate in Project Management.
  • Training/certification or college certificate in Quality Management (ITIL, Six Sigma, TQM).
  • Training/certification or college/technical school certificate in Network Security (CISSP, Security+, SANS, ISACA, Vendor Certificates).
  • Training/certification or college/technical school certificate in Networking, Network Security and/or Information Technology.
  • Proven successful Client service/management and/or networking/network security consulting experience.
  • In-depth knowledge and experience in a number of Technical Service Management interrelated areas in an outsourced service oriented environment in line with the level of position being hired for.
  • The necessary skills, presentation, communication and work ethic; as well as traits to be successful as a Client facing Security Advisor role.
  • Understanding of ITIL, service management and quality management practices.
  • Background and understanding of networking and network security technologies such as Firewalls, IDS/IPS, Proxies, Content Filtering, Application security, SIEM and Log, monitoring/management, Vulnerability management, risk and compliance.
  • Understanding of compliance requirements such as PCI, SOX, NIST 800-53, FISMA, ISO 27000.
  • Works well in team environment and as a sole contributor – a self starter who does not need daily direction.
  • Experience in Project management of networking and/or network security implementation, operations or engineering projects.
  • Experience and understanding of risk management and risk mitigation activities and tools.
  • Previous experience in an operations, engineering or other technical role within the networking, security, IT and/or telecommunications field, preferably in a client facing role.
  • Ability to manage crisis situations with the customer and set customer expectations when applicable.
  • Ability to understand and speak to technical issues with various levels of management, from engineers & other project members to “C” level executives.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.