What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

Primary functions of this position include training and implementing new accounts. Main functions of this job will include outbound calls to new accounts to schedule training, completing product training, supporting new accounts in the onboarding and implementation phase to set up their new account, and maintaining an open line of communication across the organization to help improve response times in an effort to ultimately provide a greater customer experience.

Responsibilities:

  • Train and onboard new customer accounts
  • Take ownership of issues: receive, evaluate, and document customer inquiries using multiple support channels
  • Escalate issues that cannot be resolved by Customer Care to the correct department for resolution
  • Assist with testing and researching technical problems and finding solutions relative to the units and network
  • Identify, recommend and implement process and reporting improvement opportunities.

What we’re looking for...

You'll need to have:

  • 1-3 years experience in a training and development role, ideally supporting software/web based products
  • Excellent verbal and written communication skills
  • Strong troubleshooting skills
  • Multitasking/time management skills
  • Good analytical ability, sound judgment, and sufficient knowledge of IT operations and workflow processes to resolve most issues independently

Even better if you have:

  • Experience with Salesforce or Zendesk
  • Working knowledge of automotive electrical systems
  • Working knowledge of Xero/MYOB or similar

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.