What you’ll be doing...

Our compute virtualization and storage infrastructure provides critical services to both internal and external customers. You’ll oversee lifecycle aspects of multiple service environments, acting as the owner for those systems (which number in the thousands). You’ll also understand and manage the interrelationships between the various products and the infrastructure systems. We take pride in our well-organized, well-documented, stable, and compliant infrastructure environments, and you’ll get to play a key role.

  • Maintaining capacity and availability for multiple service environments.
  • Ensuring our compliance with all applicable regulations.
  • Managing security/access control and licensing and overseeing vendors.
  • Delegating work to senior and junior compute virtualization engineers and storage engineers.

Principal Engineering Architect - UC&C

Your main responsibilities

  • Technical Design Authority for Customers UC&C Estate
  • Design and occasional hands-on implementation of customer networks predominately UC&C with WAN/LAN.
  • Responsible for strategies for complex projects working as engineering Point of Contact for 3rd Party vendors and Verizon Cloud organisations.
  • Creating Low Level Design documents and diagrams for new initiatives and major projects
  • Present designs to the customer both face-to-face and remotely
  • Responsible for the Lifecycle of the customers environment e.g. Design, Support, End of Life notifications
  • Interact with multiple parties to design and deliver solutions (Sales, Presales, Operations, Support, Customer, Executives)
  • Level 4 (design) support on Major/Critical Incidents
  • Create support documentation for the solution once implemented and present the solution to internal support teams
  • Support and coach other engineers in the team at a technical level to provide professional engineering support to enable Verizon’s organisation to provide high quality services/solutions to our customers.
  • Manage the deliverables on complex customer initiatives
  • Pro-actively drive the development of the engineering role together with the other Design Engineers, Implementation Engineers.

What we’re looking for...

You have the ability to successfully organize and direct the execution of major projects. You’ve got exceptional problem solving and critical thinking skills, and you’re a whiz when it comes to managing and planning operational budgets. You take real pride of ownership in the infrastructure environments you run.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience with converged/integrated compute infrastructure systems, including requisite network knowledge. Specifically, Cisco UCS.

Even better if you have:

  • Bachelor’s degree in information systems or engineering.
  • Demonstrated capability to successfully create and manage programs for infrastructure lifecycle processes such as capacity, availability, configuration management, and access management.
  • Thorough understanding of interdependencies and protocols across compute, network, and storage technologies.
  • Experience with compute virtualization systems. Ideally, VMware or vSphere.
  • Experience managing an environment(s) with thousands of hypervisor instances running on compute blade systems and hundreds of enterprise class storage arrays.
  • Experience with enterprise class storage systems, storage networks, storage management systems, and replication technology with products from NetApp, EMC, HP 3Par, Cisco, or Brocade.
  • Knowledge and experience with ITIL including practical application of ITIL processes. Ideally, with ITIL v3 Foundation Level certification or higher.
  • Experience with OpenStack based cloud computing infrastructures.

Your skills and qualifications you will need to have:

  • Bachelor’s degree or extensivework experience.
  • Solid knowledge & experience in all aspects of IPT and UC&C solutions
  • Solid knowledge in Cisco VoIP, LAN/WAN products
  • Solid knowledge in SIP Protocol and SIP Trunking
  • Knowledge of Voice Gateways, CODECs, Contact Centre, Attendant Console, Voice Recording etc.
  • Solid knowledge in SIP Protocol and SIP Trunking
  • Strong Communication Soft-skills
  • Strong trouble shooting skills and experience
  • English language skills to a business standard.

Your skills and qualifications will also ideally include:

  • Solid knowledge in Oracle SBC (HMR, LRT)
  • Solid Knowledge of Cisco HCS (UCCaaS, Expressway)
  • Knowledge of Legacy voice (Q931, QSIG, PSTN)
  • Knowledge of Routing & Switching (MPLS, BGP, QoS)
  • Knowledge of Microsoft Technologies (Active Directory, Certificates, S4B)

What we will be looking for in you:

  • A recognized team player with the ability to work autonomously and to manage own schedules to meet deadlines.
  • Strong written and Verbal communication skills, able to communicate clearly and confidently at all levels within the business.
  • You will bring a positive, can-do attitude, and be willing to work flexible hours as required.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.