What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

You'll provide full IT support to over 80 employees at our two Pyrmont offices.

Responsibilities:

  • Provide desktop hardware and software support via email, telephone, chat, and web conference
  • Identify, troubleshoot, and resolve technical issues
  • Assist employees in configuring and supporting software applications including Google Apps (G Suite), MS Office Suite, Webex, & anti-virus/spyware
  • Support Citrix remote desktop
  • Support local and remote printing
  • Provide telephony support for VoIP system.
  • Provide training and advice on the use of systems and applications related tointernal products and services

What we’re looking for...

You'll need to have:

  • A tertiary IT qualification
  • 3 to 5 years experience in a similar role
  • Excellent technical, analytical and organisational skills
  • Outstanding verbal and written communications skills
  • Ability to effectively engage in high level, self-directed time management and prioritisation
  • Motivation and ability to acquire new skills

Even better if you have:

  • Familiarity with CompTia+ troubleshooting practices and standards
  • The ability to troubleshoot network issues (IP, DHCP, DNS, etc.)
  • IT related technical certifications
  • Complete understanding and application of industry standard troubleshooting practices and standards

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.