What you’ll be doing...

The Designated Tier 2 Engineer works in the Network Operations
Centre which responsible for management and repair of complex
integrated customer solutions. This role provides 2 nd level operations
support for bespoke network solutions which includes hands on
troubleshooting, implementation of changes and maintaining
technical documentation.

  • Operational in-depth technical expert for a complex and bespoke managed network solution
  • Act as a key escalation point for tier 1 teams
  • Troubleshoot, classify and correlate network incidents and problems on tier 2
  • Implement standard changes
  • Join conference calls to assist customer change or testing activity
  • Provide updates to the customer and respond to requests for information
  • Support Service Managers on creating RCA and other reports
  • Provide technical and service related training to tier 1 and 2 engineers
  • Be available to work out of business hours for maintenance or on-call activations

What we’re looking for...


  • Experience in implementing or operating complex IP networks
  • Good understanding of routing and switching and/or VoIP/IPT technologies
  • Cisco Professional level certification (CCNP) or equivalent experience
  • Basic UNIX skills
  • Bachelor degree educated or equivalent
  • ITIL knowledge
  • Proficiency with MS-Office applications
  • 3+ years’ experience in service provider companies
  • Excellent interpersonal, written communications skills
  • Fluent English communication skills both written and verbal
  • Very customer and service oriented
  • Team player with excellent communications skills and structured work approach

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.