What you’ll be doing...

As the Technical Client Advocate (TCA), you are the Customer's Trusted Partner, responsible for ensuring and enhancing the performance of global Customer networks in order to deliver Customer satisfaction and generate potential additional revenue. You will serve as a consultant to the Customer to continually drive optimisation, stability and durability of the customer’s network while working closely with the appropriate Verizon internal organisations to provide the Customer with World Class Customer Service. You will partner with the customers’ Account Teams, in particular the Service Program Managers (SPM) to develop and manage network and service plans.

Main responsibilities are:

  • Network Optimization and Business Continuity Management.
  • Network Performance Management (Including Service Level Assurance).
  • IT Service Management (Including Risk Management and Service Improvement Plans).
  • Achieve and sustain “Trusted Advisor” status through strong Customer Relationship Management.

The TCA is assigned on average to: one to three Customer’s on a permanent basis. The role requires a flexible approach to the business day.

What we’re looking for...

You’ll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Network / telecommunications knowledge.
  • CCNA or relevant Certification.
  • ITIL Intermediate Certification.
  • Experience with Microsoft Office applications.
  • Experience in technical service or service delivery management, in a Customer facing role, or management of international projects / networks or similar role.
  • Experience in Customer relationship management.
  • Fluency in English communication skills both written and verbal.

Even better if you have:

  • A degree.
  • ITIL Expert Certification.
  • 5 or more years of experience in technical service or service delivery management, in a technical Customer facing role, or management of international projects / networks or similar role.
  • Customer facing and/or consultancy skills.
  • Ability to interface and work with Customer’s management.
  • Excellent interpersonal, written communications and presentation skills.
  • Project Management Prince 2, APMP or PMP certification.
  • Risk Management accreditation (APM MoR or equivalent).
  • Knowledge of Verizon Enterprise Solutions technical processes and systems.
  • Knowledge of key products and services (e.g. MPLS, LAN and IP), specialized services and technologies such as VOIP, managed hosting, managed security services or Solution Services.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.