Service Designer
This job posting is no longer active
- Atlanta, GA, United States
- Full-Time Marketing
- Job # 489820
- Date posted - 2018-11-14
What you’ll be doing...
Verizon Connect (VZConnect) is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
At VZConnect, our UX team is made up of passionate professionals with focus in UX design, visual design & user research. We are looking for service designer to join our growing team. This role entails uncovering full service experiences, identifying opportunities and designing 10 star customer experiences.. You will help to create surprising & relevant scenarios/ concepts/visions that explore potential or articulate a holistic service experiences, based on contextual understanding & user needs.
Responsibilities:
- Craft and uncover customer / user journeys for our product and services. Develop deep insights and opportunities to improve.
- Develop & share service blueprints through service maturity
- Run frequent cross functional - workshops /ideation & solutioning sessions for customer problems.
- Conduct user, landscape and business research using qualitative and quantitative methods.
- Analyze information to form a relevant understanding of context & articulate insights. Identify pain points & opportunities.
- Lead development of prototypes of varying qualities that communicate ideas clearly and persuasively at an individual and group level
What we’re looking for...
You will need to have:
- Formal education in design disciplines preferably in service Design or one of related disciplines - UX design, Design Research, Information architecture, Systems /Business Design.
- 5+ years as Industry experience as a designer or a researcher
- Proven designs and experience of launched services in the real world. Must have a design or research portfolio w/ mobile, web or service projects - demonstrates a strong design aesthetic, attention to detail, design thinking approaches
- Expert in planning, execute & analyzing multi-stakeholder workshops + customer co-creation sessions to uncover “what is” & “what could be” journeys or scenarios
- Understanding of formal design processes for new product or Service development. Strong experience in rapid design prototyping to test ideas, hypothesis, alpha/beta/A/B testing.
- User research experience. Direct experience w/ iterative design testing using tools e.g. user testing, user insights, usabilla, optimizely etc.
- Experience w/ iterative sprints in agile/lean development in fast moving SaaS /PaaS environments
Even better if you have:
- Self starter, independent thinker, work in highly matrixed organization fluid market & business conditions. Manage multiple projects to keep moving forward.
- Excellent collaboration (joint projects & workshops), interpersonal (warm and inviting) & communication (clear, concise and erudite) skills.
- Strong influencing or negotiation skills and articulating your design/ business choices to a larger group. Staying highly organized, persistent & flexible to focus on long term business goals.
- Excellent problem solving (using first principle approach) and multi-tasking (several projects, initiatives concurrently) skills
Tools:
- Experience in Adobe Creative Suite/ PowerPoint/Keynote
- Experience in Axure/Sketch/ Invision/Marvel/Flinto or others
Keyword: VZConnect
#LI-LR1
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
