What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

Responsibilities

  • Handle incoming calls and emails from customers and other teams.
  • Raise and manage cases in Salesforce.
  • Identify issues, obtain relevant details, troubleshoot, investigate and/or escalate as required
  • Take ownership of cases, following up to ensure customer satisfaction.
  • Provide advice on training.

What we’re looking for...

You'll need to have:

  • 1-2 years’ experience supporting software or web based product preferred
  • Strong verbal, written and interpersonal communication skills
  • Proven ability to clearly and effectively interact and communicate with customers in a friendly and
  • personable manner via multiple channels (phone, email)
  • Strong multi-tasking and time management skills;
  • Desire and ability to provide an outstanding customer experience and go the extra mile in everything you do.
  • Ability to work independently
  • Ability to translate technical terms to non-technical language

Even better if you have

  • bachelor's degree
  • experience with GSuite

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.