What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

What you’ll be doing...

We have an immediate need for a User Researcher to join our Research and Development team. Working in a cross functional team, you will be responsible for the user research of a section of our product line. You’ll work closely with your UX Design, Product and Engineering colleagues to understand the needs of our users and deliver actionable insights that help solve their business problems.


    • Planning your own research studies which will deliver meaningful and actionable insights to the designers & engineers in good time.
    • Organizing, managing and moderating of user testing and also the recruitment of users.
    • Deliver finished, well-documented research findings.
    • Participate and facilitate workshops to involve your cross functional team in the design process.
    • Be the voice of the user on your team, ensuring that the products we deliver solve the right problems for our users in the right way.

What we’re looking for...

What we’re looking for...

We are looking for an experienced User Researcher who can make a strong contribution to the user experience of our product line. You have a track record of delivering excellent product design in a dynamic, cross functional team and have the portfolio to prove it.

You’ll need to have:

    • Have 4+ years of experience as a UX designer.
    • A portfolio that showcases your capabilities in the UX process such as Research, Personas, UX Flows, Experience Maps, Wireframes, Prototypes and User Testing.
    • A track record of delivering research findings in good shape to the engineering team.
    • Bring a user centred design approach to everything you do.
    • An ability to understand and incorporate complex technical and business requirements into research.
    • You have strong written and verbal communication skills.

Even better if you have:

    • Ability to generate wireframes collaboratively, particularly with UX Designers and engineering.
    • Experience in the Design Thinking methodology and/or Design Sprints a plus.
    • Experience of Lean UX a distinct advantage.
    • A good understanding of UX design techniques and data analytics experience.

Keywords: VZConnect

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.