What you’ll be doing...

You want to be part of a global team and with global customers?

You want to work on latest technologies?

You want to start a career and develop skills and experiences?

Then come and talk to us about a role as Tier 1 Engineer in our brand new office in Ostrava!

What You’ll Be Doing...

The Designated Tier 1 Engineer works in the 24x7 Network Operations Centre responsible for management and repair of complex integrated customer solutions. The engineer acts as the first point of contact for the customer, to raise and manage incidents and drive restoration of their network services. Engineers at the beginning of their career and engineers with several years’ experience that would like to work with the latest technology in a global company may profit the most from this role.

Functional Responsibilities

  • Perform fault identification, diagnosis and resolution on a 24x7 basis
  • Take corrective actions for all incidents on the customers’ network
  • Communicate with the customer, vendors and internal teams
  • Initiate activities to restore the service
  • Engage and work with internal teams and/or external vendors
  • Work closely with engineering teams responsible for the design of the customers’ solution.

What we’re looking for...

You’ll Need To Have

  • Basic understanding of networking – routing, switching and wireless technologies at minimum CCENT level
  • Fluent English communication skills both written and verbal
  • Strong analytical skills with demonstrated problem solving ability
  • Team-player mindset with excellent communications skills and structured work approach
  • Focus on customer experience and satisfaction
  • Service mentality
  • Understanding of ITIL methodology

Even Better If You Have

  • Cisco certification like CCENT, CCNA, CCNP
  • Experience in service provider or a service desk environment
  • Basic UNIX knowledge
  • ITIL Foundation v3 Certification
  • Experience with MS-Office applications

Verizon is proud to be an equal opportunity workplace and is an affirmative action employer. At Verizon, we embrace diversity — we understand it, we appreciate it, and we grow with it for the benefit of our employees, our products, and our customers. It is in our interest to make your stay with us as comfortable as possible, so it is we aim to fulfill your ideas of an employer of choice, so come and speak to us about flexibility and you future. We support you individually as well as the community by

  • We love to volunteer: 242,000 hours served by Verizon colleagues in support of nonprofits.
  • We love to donate: $9.4M donated by Verizon colleagues to schools and non-profits.
  • We love to give: $9.6M given through matching gifts program

We also believe in giving back. Our team members give generously of their time, money and skills, and Verizon actively supports their passion for community engagement.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.