What you’ll be doing...

Our world is about big challenges and bigger solutions at the cutting edge of change. Our world is realizing the power and promise of the cloud. Our world is about learning and knowledge. So we take on brilliant people and let them tap into the expertise of equally talented colleagues. We give everyone access to a raft of training resources. And we make sure that every day brings new and stimulating challenges.

Verizon: www.verizonenterprise.com

This role lies within the Verizon Australia Operations division. Reporting to the IAM Operations Manager, you will be responsible for supporting the operation of a suite of Identity and Access Management (IAM) services. Many of the solutions are PKI-based and the role would have a focus on administration of Windows, Linux and virtualised services. This team is responsible for the implementation of large scale IAM infrastructure projects across Primary and Secondary Data Centres in Canberra and the support of solutions implemented globally and regionally.


  • Provide application engineering and integration support for on-premise PKI clients internationally
  • Interact with Global Support and Product Engineering teams to analyze and resolve client issues
  • Conduct administration of various PKI Certification Authorities globally and regionally
  • Ensure PKI applications remain secure regionally
  • MaintainPKI applications to ensure stability and performance regionally
  • Operate and supportvarious IAM platforms and services globally
  • Contribute to changes / improvements in global and regional infrastructure
  • Maintain and improve existing documentation
  • Support projects as required i.e. technical, subject matter or administrative
  • Share knowledge/experience with more junior staff
  • Troubleshoot incidents and problems
  • AdministerVMWare infrastructure and services
  • Communicate professionally with clients and stakeholders

Essential Functions

  • Ensure that client support requests are handled in compliance with their SLA’s
  • Escalate issues within appropriate timeframes as defined by support processes to relevant manager, engineer or vendor
  • Develop scripts or programs to facilitate operational efficiencies
  • Perform system integration tasks when requested by the Professional Services Group and when approved by Product Support Management
  • Respond to system configuration queries, standards and design questions and perform quality assurance testing on patches and proposed solutions where possible.
  • Conduct up to level three support for a broad product line and international client base as part IAM Operations
  • Maintain Engineer-level understanding in a suite of security products that are supported by IAM Operations
  • Develop and maintain suitable test infrastructure
  • Participate in security audits and adhere to strict security policies and procedures

What we’re looking for...

  • Demonstrated experience with Linux/CentOS/Redhat is a must
  • Experience with VMWare or other virtualization tools is a must
  • Successful candidate must demonstrate strong analytical and troubleshooting skills
  • Demonstrated Oracle database experience would be beneficial
  • Demonstrated experience with scripting to resolve operational issues is a must
  • Demonstrated experience in developing Java programs would be beneficial
  • Experience as an IAM/PKI engineer would be beneficial
  • Demonstrated knowledge of IT security concepts a must
  • Current Clearance and or ability to obtain an Australian security clearance is a must

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.