What you’ll be doing...

You’ll be ensuring that analytics drive continuous business improvements, bringing more profitable growth and an even better customer experience. You’ll define the analytics strategy and champion that strategy across the business, in order to create buy in for data-driven decision making. Your end goal is to recommend improvements that will go straight to the bottom line, by helping us serve our customers.

  • Responsible for analysis efforts around complex data sets to determine key drivers related to customer churn, revenue and/or upsell opportunities.
  • Identify opportunities and emerging trends and make recommendations for marketing offers and campaigns based on analysis results.
  • Develop requirements for reporting and analysis on offers and campaigns under development.
  • Develop predictive models for churn, upsell, upgrade etc. and segmentation models.
  • Develop customer targeting strategies by identifying cohorts of customers for targeting the right offers.
  • Package results of analysis into professional presentations for communication to peers, superiors and executive levels of the organization.
  • Work with Finance to provide data needed to support business cases.
  • Create and publish professional level dashboards to share results across the organization.
  • Conduct analyses and deliver actionable insights levering various forms of data including but not limited to store transactions, calls digital & social data based on the business needs.
  • Present concise and actionable recommendations for strategy improvements and provide strong justifying evidence to defend these recommendations. Gain alignment across work groups and implement these changes.
  • Write precise and detailed requirements for complex data sets from IT for use in analysis.
  • Manage multiple projects across descriptive, inferential and predictive analytics.

What we’re looking for...

You are a master at analyzing big data. You thrive in an environment where enormous volumes of data are generated at rapid speed. You’re a creative thinker who likes to explore, and uncover the issues. You are decisive. You are great at influencing up, down, and across groups, and you take satisfaction in mentoring others. Communicating what you’ve uncovered in a way that can be easily understood by others is one of your strengths.

You’ll need to have:

  • Bachelor’s degree in Marketing, Business administration, Finance, Technology or related field or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in predictive and prescriptive modeling and analytics.
  • Experience with such tools as Teradata, MySQL, Tableau, Hadoop, SaS, Python, Rand Adobe site catalyst.
  • Experience in Excel and PowerPoint.
  • Experience in analytics.

Even better if you have:

  • A Master’s or equivalent in Marketing, Business administration, Finance, Technology or related field.
  • Experience querying and leveraging various types of data including transactional/billing, customer calls, customer survey/sentiment, campaign, social and digital.
  • Demonstrated success of meeting/exceeding business objectives.
  • Deep knowledge of best practices for measurement and analytics of both digital and non-digital marketing initiatives.
  • Deep technical expertise in machine learning and statistical modeling.
  • Experience with Altryx and Google analytics
  • Capability to communicate complicated concepts and to articulate case for efficacy and preferred methodologies.
  • Understanding of statistical/data mining concepts and techniques.
  • Grasp of information technology concepts for data capture and data management.
  • Ability to take ownership and take initiative on projects.
  • Ability to prioritize and manage time effectively, thrive in a dynamic, fast paced work environment and manage multiple projects simultaneously.
  • Proven strengths in analytics and critical thinking.
  • Excellent verbal and written communication skills.
  • Ability to work, problem solve, and lead independently.
  • Ability to manage multiple projects simultaneously through multitasking, prioritization, and negotiating expectations.
  • Exceptional interpersonal skills and the capability to communicate, partner, and collaborate.
  • Ability to pick up new concepts and technology rapidly; ability to explain to both business & IT stakeholders.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.