What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success.  We hire top talent and empower them to do their best work.  As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

What you’ll be doing…

Responsibilities:

    • Be responsible for the User research and testing for the product or products you will be assigned to.
    • Responsible for the recruitment of users/customers internationally for user testing or site visits, both locally and international, sourcing and recruiting in-house.
    • Work with the wider team of UI designers, UX designers and researchers.
    • Immerse yourself in the user journey through our products and those of our competitors, shape the experience design and ensure the user is placed at the centre of the design process throughout.
    • Participate in design workshops and guide the research process with the Lead UX designer through the various stages of UX design process including UX brief, research, wire-framing, prototyping, testing and iterating.
    • Organizing, managing and moderating of user testing.
    • Deep understanding of the needs of customers and users, working with our Product Management, Product Marketing and Research teams to solidify this understanding and then present your findings and recommendations to the project team, stakeholders and the Product owner.
    • You will be an ambassador for simple design, ease of use and user centered design across Verizon Connect.
    • Plan and schedule your research work to be lock-step with other design members of the project team, and also with engineering and project management.
    • Understand and incorporate complex technical and business requirements into research. Work with designers, product managers, engineers, and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment.
    • Conduct independent research on multiple aspects of how our users use our or our competitors’ products.
    • Report into the UX Team Manager.

What we’re looking for...

What we’re looking for...

You’ll need to have:

  • Have 3 to 5+ years’ experience as a User Researcher work in an applied research setting within a UX team.
    • Data driven. Collect and analyse user behaviour through server logs, online experiments (A/B testing), benchmark studies, lab studies, and surveys.
    • Deep understanding of the needs of customers and users, working with our Product Management, Product Marketing and Research teams to solidify this understanding and then present your findings and recommendations to the project team, stakeholders and the Product owner.
    • Bring a user centered design approach to everything you do.
    • Identify user problems and issues through hands-on user research and user testing.
    • Ability to plan and lead user testing.
    • Experience of working in cross functional teams throughout the end-to-end Design Process.
    • Comfortable with changing priorities, demands and timelines.
    • Strong communication skills, both written and verbal.
    • Stakeholder management and excellent presentation skills.

Even better if you have:

    • Working in Lean Agile
    • An online portfolio of Research, Personas, UX Flows, Experience Maps, Wireframes, Prototypes and User Testing.
    • Experience in the Design Thinking methodology and/or Design Sprints is a plus.
    • Experience of Lean UX a distinct advantage.

Keyword: VZConnect

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.