What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

The job holder will work as part of a small multi-functional & highly skilled team, scheduling installations of orders from 1 to 500 units, with both the customers and installers.

Responsibilities:

  • Schedule installations of orders from 1 to 500 units, with both the customers and the installers
  • Inbound/outbound calls
  • Update notes on cases
  • Liaise with sub-contractors to schedule installations
  • Ensure customer installations are addressed in a timely manner
  • Follow up and ensure customer satisfaction
  • Provide advice and support to customers and engineers

What we’re looking for...

You'll need to have:

  • Customer service experience
  • The ability to plan your day, prioritise tasks and work independently
  • Outstanding communication and negotiation skills
  • Strong customer focus and attention to detail
  • Excellent computer skills

Even better if you have:

  • Knowledge of vehicle tracking/telematics
  • Knowledge of mobile communications
  • Experience with Salesforce/CRM applications

Keyword: VZConnect

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.