What you’ll be doing...

Join Verizon as a Client Service Assurance Executive and you will get the chance to work alongside a small team serving our Japanese customers and in partnership with an international team of over 90 fellow Client Service Assurance Executives serving customers all over the globe.

Based in Singapore, you will bring forward your outstanding customer relations skills to act as the first point of contact for any technical issues that our customers are experiencing. You ‘own’ all technical customer queries assigned and as such, you will be the ultimately responsible for customer communication and ensuring swift resolution in line with time and quality requirements.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Fluency in English.
  • Native level of Japanese language skills, verbal and written.

Even better if you have:

  • A degree.
  • Proven computer skills (keyboard, Microsoft Office).
  • Demonstrated excellent customer service skills and passion for the customer.
  • Proven ability to be flexible in a changing environment.
  • Team orientation with the demonstrated ability to work on own initiative.
  • Proven professional, reliable, accurate and proactive working style.
  • Demonstrated excellent communication skills (verbal and written).
  • An affinity to solve problems and to turn complaints into opportunities.
  • A high degree of customer focus, ideally honed during previous Customer services experience / in a Telecoms environment.
  • Demonstrated ability to multi task, to manage your time and your workload.
  • Demonstrated strong relationship building skills with both internal and external stakeholders.
  • Multilingual (third language) skills.
  • Experience in a technical, international support environment.

At Verizon we believe in embracing the diversity of our global workforce - our employees have different interests, experiences and skills that combine to foster an innovative and enriching culture. We recognize the need to offer flexible and varied working solutions to enable our people to reach their potential and strike the right balance between personal and work life. We leverage our innovative technology and communication solutions to connect us on a global scale, enabling collaborative working.

If you are interested in discussing flexible hours, mobility and alternative working solutions, talk to us; we’ll do our best to accommodate you.

    When you join Verizon...

    You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

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