What you’ll be doing...

  • Work shifts in a 24x7x365 team.
  • Pick up trouble tickets for network incidents and drive them towards resolution.
  • Coordinate multiple parties to resolve incidents.
  • Keep customers updated via phone and email on incidents.
  • Escalate incidents to 2nd level repair or subject matter expert teams when needed.
  • Assist in preparation of standard configuration changes.
  • Implement prepared configuration changes.
  • Join conference calls to assist customer change or testing activity.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or one or more years of work experience.

Even better if you have:

  • A degree.
  • A passion for communicating with customers and internal teams in an international environment.
  • Good verbal and written German and English skills.
  • Very customer and service oriented individual.
  • Experience in network operations.
  • Cisco certification.
  • ITIL certification.
  • Basic UNIX skills.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Learn more

Learn more about Customer Service jobs

Your Careers Account

Create / update your career account

Related Careers

Customer Service Jobs in Dortmund, Germany