What you’ll be doing...

As an IVR/SpeechVXML Architect you will have strong client interaction skills and provide pre-sales support to our sales teams.You will be responsible for:

  • Managing the architectural design, RFP response, professional service cost estimation, and delivery customer presentations.
  • Leading the strategic technology initiatives and performing market and competitive analysis - in terms of competitors, market shares and strategies.
  • Serving as the technology domain expert on the Genesys and CISCO contact center platforms.
  • Providing architectural design, engineering and technical delivery management for large complex implementations.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree in Computer Science or four or more years of work experience
  • Six or more years of relevant work experience
  • Experience with IVR/CCXML/VXML Speech architecture
  • Experience with both an object-oriented and procedural environment and knowledge of design patterns
  • Experience with common programming languages such as C++, C#, Java, .NET, J2EE and database technologies
  • Experience performing discovery analysis to document the current customer environment and requirements

Even better if you have:

  • Master's degree in Computer Science
  • Ten or more years of experience in a related field•Ability to manage, lead and provide technical direction to a team of System Integration engineering professionals
  • Demonstrated ability to interpret and analyze business requirements to identify risks and design appropriate solutions
  • Ability to interpret JavaScript, ABNF, SRGS XML grammar skills
  • Ability to provide support to our presales engineering team to develop effort estimates and custom architected solutions
  • Demonstrated client interaction skills and an ability to interface with customers’ technical staff regarding all phases of CTI project implementation, including hardware/software installation, development, and systems integration testing phases

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.