What you’ll be doing...

The trainer is responsible for configuration, training, and implementation of the Reveal telematics solution for new accounts with a strong focus on customer satisfaction. Main functions of this job will include outbound calls to new accounts to schedule training, completing product training, and documentation of training tasks and communication in SalesForce CRM. This position requires the ability to explain technical complexities of our various product features effectively and to a broad audience; therefore strong communication and interpersonal skills are important.

Level of Work:

This position works on assignments varying in complexity that require conceptualizing, reasoning, and interpretation skills. Individuals in this position work independently, under general guidelines and within established procedures.

Essential Job Functions:

    • Training and Onboarding for new customer accounts
    • Provide the initial and ongoing product training to Customer base
    • Structure presentations to fit the customer’s needs and circumstances
    • Prepare and schedule virtual training sessions
    • Create and produce web training modules
    • Serve as a SME (subject matter expert)
    • Prepare for and conduct new employee product training
    • Follow-up with larger customers to validate implementation experience and completion
    • Perform miscellaneous job-related duties as assigned

What we’re looking for...

Education/License Requirements:

Required: High School Diploma/ GED

Preferred: Associates or Bachelor’s degree

General Experience Requirements:

Required: 1-3 years’ Prior Customer Service experience or relative customer facing experience

Preferred: 1-3 years’ prior software training experience is preferred

Skills, Knowledge, Abilities (e.g. software proficiency, language, project management):

    • Customer focused
    • The ability to communication complex concepts with clarity and enthusiasm
    • Experience and knowledge of Microsoft Office products including Word, Outlook, Excel
    • Multi-lingual ability fluent in both Polish & English
    • Excellent verbal and written communications skills with the ability to communicate across various levels, both internally and externally
    • Exceptional planning and organization skills

 

 

 

 

 

 

Working Conditions/Physical Demands (e.g. lifting 50 lbs, travel requirements):

    • The ability to work independently in a dynamic and fast-moving environment
    • Ability to spend all day working at a desk using a PC and telephone
    • Willingness to work flexible hours.
    • Some travel could be required in rare instances where client requests onsite training

Core Behavioral Attributes (e.g. Interpersonal & communication skills):

    • Ability to prioritize and manage multiple tasks, act independently and exercise good judgment.
    • Ability to creatively use resources and adjust to changes on the fly in a fast-paced environment

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.