What you’ll be doing...

As our Cyber Defense (CD) Professional Services Manager, you will be responsible for the achievement of business targets, on-going business/team management and longer term development of the assigned professional services security team. The key areas of responsibility are:

Pre-sales support:

  • Work with the dedicated Verizon Business sales and account teams to provide CD practice SME expertise as and when required.
  • Support the PS sales team in the preparation of PS SOW, costing materials and delivery schedules.
  • Ensure that PS opportunities are properly registered within SFDC and associated systems and that required business processes are followed.

Delivery Management:

  • Provide leadership to the assigned project PMs to ensure that projects are initiated effectively and executed following agreed practice models using the standard project tracking tools (e.g. nSAP, Clarity, OCEAN, SFDC).
  • Operate effective project governance procedures to ensure that all executed projects follow recognized project lifecycle up to project billing and closure.
  • Be accountable for the management of any project escalations.
  • Maintain in-practice knowledge pool to ensure that all PS product streams can be delivered effectively across the client portfolio.
  • Provide general support to the wider Verizon team in respect of project activity (financials, time booking, billing).

Resource Management:

  • Maintain a clear understanding of on-going skills and resource demands to ensure that the delivery teams are aligned with business requirements.
  • Onboard and off-board staff to ensure we have right level resources to meet customer demand.
  • Ensure all resources have up to date development plans including short-term and long-term goals, training plans.
  • Manage resource utilization to ensure optimal split between billable, presales, service development and training to exceed internal expectations including margin, sales growth and quality.
  • Be accountable for the maintenance of resource utilization plans to ensure adequate delivery resources are onboard to meet future customer demand.


Service Development:

  • Understand the wider security services competitive landscape.
  • Actively contribute to the wider PS product development activity working with Cyber Defense peers and the wider Verizon team where appropriate. The activity may include delivery of:
    • Customer communications plans.
    • Service definitions.
    • Standard commercial templates (SOW, pricing models).

Revenue and Funnel Management:

  • Maintain good understanding of current service funnel.
  • Analyze and understand funnel trends and develop and execute action plans to ensure consistent growth.
  • Maintain accurate records within the assigned business tools for management of PS opportunities.
  • Liaise with the wider Verizon business sales team to align forecasts with tactical and strategic account forecasts.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or relevant work experience.
  • Experience in IT, Security and Networking.

Even better if you have:

  • Master’s or Bachelor’s Degree in Information Security Management, Computer Science or similar discipline.
  • Ten or more years of experience in IT, Security and Networking.
  • Two or more years of experience managing people in an IT or Managed Security Services environment.
  • Demonstrated excellent organizational and management skills.
  • Proven ability to thrive and excel in a dynamic and fast-paced environment.
  • Demonstrated strong interpersonal skills.
  • Demonstrated excellent verbal and written communication skills.
  • Experience with customer relationship management including escalation management.
  • Demonstrated exceptional problem solving skills.
  • Proven ability to drive process improvements and identify gaps.
  • Proactive in engaging with customers, client executives and other Verizon teams.
  • Security Information and Event Management (SIEM).
  • ITIL Practitioner certified.
  • CISSP or CISM certified.
  • PRINCE2 certified.
  • TOGAF certified.
  • COBIT5 certified.
  • CCIE/CCDP/CCNP certified.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.