What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

The Trainer - Learning and Development is responsible for training of the REVEAL Fleet Management solution for new accounts with a strong focus on customer satisfaction. Main functions of this job will include outbound calls to new accounts to schedule training, completing product training and documentation of training tasks and communication in SalesForce CRM. This position requires the ability to explain technical complexities of our various product features effectively and to a broad audience; therefore, strong communication and interpersonal skills are important.

Responsibilities:

  • Provide the initial and ongoing product training to the customer base.
  • Prepare and schedule virtual training sessions.
  • Serve as a SME (subject matter expert).
  • Perform miscellaneous job-related duties as assigned.

What we’re looking for...

You'll need to have:

  • 1-3 years’ prior customer service experience or relative customer facing experience.
  • Experience and knowledge of Microsoft Office products including Word, Outlook and Excel.
  • Excellent verbal and written communication skills with the ability to communicate complex concepts with clarity and enthusiasm across various levels, both internally and externally.
  • Exceptional planning and organisation skills with the ability to prioritize and manage multiple tasks, act independently and exercise good judgment.
  • Ability to spend all day working at a desk using a PC and telephone.
  • Willingness to work flexible hours.
  • Ability to creatively use resources and adjust to changes on the fly in a fast-paced environment.

Even better if you have:

  • Associates or Bachelor’s degree and additional languages.
  • 1-3 years’ prior software training experience.

Keyword: VZConnect