What you’ll be doing...

The 3PL On-Site Operations Manager position is responsible for 3PL vendor management and oversight of the XPO Memphis DC Operations (Olive Branch, MS). This includes inbound receiving, picking, shipping and ensure inventory controls are in place. This position is responsible for oversight of +60M pieces shipped annually to our customers, stores and indirect agents. This position will require an in depth knowledge of warehousing and will be required to stand up a NEW distribution center in the Olive Branch, MS. The position is responsible for implementing best practices, process improvements and state of the art security infrastructure and controls to ensure the safety and security of the product as it is moved to new facility.

Partner with 3PL to ensure the vendors are performing to contractual obligations regarding on-time shipping, order accuracy, inventory management, and reporting. Provide detailed shipping forecasts by channel, by day to position our vendors for successful fulfillment to all customers. Strategically support the replenishment of inventory to stores and systemic enhancements to the DC Order Automation process. Establish new KPI's and reporting tools to measure warehouse efficiencies and cost impacts to Verizon.

Warehouse Operations - XPO Memphis

  • Partner with marketing, CPFR, Corporate Billing and the transportation team to support volumes as needed.
  • Oversee the DC Order Automation process.
  • Develop and implement systematic reconciliation process for DC Order Automation order drops.
  • Act as a led on-site subject matter expert of warehouse processes and support internal initiatives impacting warehouse operations.
  • Partner and develop a routine cadence with Device Marketing and CPFR to create and review forecast models.

Vendor Management

  • Ensure 3PL perform to contractual obligation regarding on-time shipping, order accuracy, inventory management, reporting and discrepancy resolution.
  • Develop new processes to improve order accuracy resulting in a 5% reduction in picking errors.
  • Partner with the DC to create an automated Dfill line for the ability to increase throughput for spikes in demand.
  • Perform warehouse audits and identify opportunities to standardize and utilize best practices across all 3PL partners.

Managing DC Outbound Processes

  • Ensure DC Staffing is maintained to handle all volumes by channel.
  • Monitor order flow by channel, handle issue resolution until flow is restored.
  • Ensure the DC is compliant with all packaging, shipping and carrier requirements.
  • Manage the daily, weekly and monthly reporting requirements.

Lead Iconic Launches

  • Create forecast and volume projections at a detailed sku level for both devices and accessories.
  • Partner with CPFR on seed plan to stores.
  • Ensure DC can execute launch activities for all channels.

Project Management

  • Lead cross functional teams to implement initiatives for the transition to new facility.
  • Support initiatives to reduce cross clustering of inventory.
  • Identify operational efficiencies, facilitate and implement solutions for higher throughput and cost reduction.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree in Supply Chain, Engineering, Business or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Four or more years of work experience in warehouse operations.

Even better if you have:

  • 8-10 years work experience
  • MBA or Masters Degree.
  • Excellent forward thinking and analytical skills.
  • An understanding of managing a product portfolio.
  • Willingness to work flexible hours and schedule.
  • Ability to partner with internal and external vendors.
  • Ability to manage cross-functional teams.
  • Ability to lead large scale projects and handle multiple tasks to meet required deadlines on time.
  • Strong organizational, interpersonal and follow up skills.
  • Worked well independently and with team members.
  • Capability to communicate effectively throughout multiple levels of the organization.
  • Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Project.
  • Thrive in a fast paced and fast changing environment.
  • Strong problem solving skills and capability to implement process improvements.
  • SAP experience.

The position is currently located at 4895 Citation Rd Memphis, TN, but will be relocating to 8331 Frontage Rd Olive Branch, MS.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.