What you’ll be doing...

You will prioritize and handle customer escalation calls relating to missing or misapplied payments and will be able to effectively communicate with potentially unhappy customers. This position requires follow-up with customers through various communication methods based on the customer’s preferred method of contact and will ensure all required data is obtained from the customer in order to complete the payment investigation to validate that payment has been posted properly. You will utilize various billing and payment systems to research customer payments. You will potentially be required to work a flexible schedule to include occasional Saturdays.

  • Serving as the team point of contact and project support for new system migrations, integrations, strategic and tactical projects, and the improvement of current processes and impacts on automation.
  • Supporting ongoing automation activities within this team, along with related functions across Payment Ops. This includes maintaining existing operations along with developing new automation opportunities.
  • Preparing trending analysis and ad hoc reports to monitor automation quality, identify issues and breakage, along with driving corrective actions along with enhancements to automation.
  • Managing the issues and open tickets identified by the team and working with IT to implement corrective action and fixes.

What we’re looking for...

You are a well-organized person who enjoys working independently and managing competing priorities efficiently to meet tight deadlines in a fast-paced environment. You’ll have strong analytical and creative problem solving skills, but you’ll also have a customer service orientation. You are a great communicator who can interact well with a diverse range of people.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.

Even better if you have:

  • A degree in Accounting, Finance, or Economics.
  • Proven ability to write code in SQL and VBA.
  • Experience in using Microsoft Office (Excel, Word, Access, Outlook).
  • Experience in the communications industry with an understanding of billing systems, products and services.
  • Demonstrated capability to effectively communicate with both internal and external customers.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.