What you’ll be doing...

You will use Workforce Management reporting and trend data to provide analysis to leadership on key internal and external performance. Developing dashboards and providing insights related to managing workflows and meeting customer expectations, you will oversee the day-to-day operations for our Center of Excellence. We are constantly innovating to bring the best cutting-edge technologies to our customers to enable them to work faster and smarter and you can be part of the team to make this happen.

  • Analyzing data trends and reviewing performance of services to adapt to customer needs.

  • Partnering with Markets to prioritize opportunities and resources to drive complex solutions.

  • Managing customer escalations and providing recommendations to improve processes.

  • Partnering with L&D to align systems and tools support, training and enhancements.

  • Supporting Enterprise Messaging implementations

  • Supporting ThingSpace platform onboarding.

  • Managing demo inventory and planning demo environments to support new solutions and training.

  • Implementing and managing Private Network onboarding and support.

This position is located at the Center of Excellence at 6400 Weston Pkwy, and will be performing virtual responsibilities.

What we’re looking for...

You enjoy leveraging new technologies to address business problems, improve processes and, report metrics. You thrive on the opportunity to inspire cross-functional teams and create an environment of constant innovation. You’re not afraid of deadlines, complexity, or competing priorities, and your flexible attitude means you’re happy to consider a variety of alternatives and course correct with ease.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Three or more years of relevant work experience.

  • Experience with Retail tools and systems (SFDC, OMNI, MyBiz, G-Suite, POS).

Even better if you have:

  • Experience with complex tools and systems including; EMAG, M2M Management Tool, Fuze, One Talk portal, BuSS, Erate

  • Proficiency with Excel and PowerPoint.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.