What you’ll be doing...

As our Managed Services Project Manager, you will be the primary point of contact for Managed Services projects; accountable for project deliverables and project level data review and management of corrections. Also, your role will involve internal and external customer interaction to include project planning and milestone management.

  • Primary POC (point of contact) for the MS (Managed Services) projects.
  • As the SME (subject matter expert) in Managed Services, you will lead the project team and project deliverables in the planning of the MS project activities.
  • Perform overall project management services for the delivery and service activation of the customer network.
  • Track open action items and maintain status reports.
  • Data review and management of corrections in systems.
  • At project level, make sure we can deliver the project requirements by validating and updating all appropriate information in the ESP system to ensure the business expectations of MNSO (Managed Network Service Operations) and Product Marketing are met.
  • Audit and approve/reject the ESP MS service orders.
  • Internal and external customer interaction.
  • Develop a communications plan with the full project team and set expectations as to the roles and responsibilities of each of the team members for all phases of the project.
  • Ensure project planning & milestone management.
  • Accountable for site specific tasks and for the asset deployment as part of project.
  • Accountable to work with all internal owners of components of order such as CPE, Access, Network Service (SIG/ VoIP if applicable etc.) that contribute to critical delivery path of project.
  • Responsible for specific MSPM tasks in systems (Provisioning Controller & ESP).
  • Provide support to oversee successful activation and management acceptance.
  • Ensure resolution of problems pertaining to billing hand-over (of sites or project components) if needed.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Project management experience and experience working with enterprise customers.

Even better if you have:

  • A degree.
  • Two or more years of work experience in related role.
  • Experience in telecommunications or IT environment.
  • Customer service experience in a business to business environment.
  • Demonstrated strong facilitation & problem solving skills.
  • Understanding technical concepts & able to explain to customer at basic level.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.