What you’ll be doing...


Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.


As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

We have an immediate need for a Manager, Network Operations. This role leads a team of IT professionals responsible for the design, management and implementation of critical business-facing networks and telephony systems. The role requires knowledge of enterprise networking technologies and related industry leading solutions along with strong leadership, troubleshooting, critical thinking and analytical skills.

Responsibilities:

  • Provide vision, communication, development and leadership to a team of IT professionals
  • Supervise a team responsible for design, implementation and management of a wide range of network technologies specified below
  • Set goals, establish/communicate strategy, maintain accountability, inspire and motivate and establish/monitor key performance indicators (KPIs) for a team of IT professionals
  • Manage, design and develop scalable, maintainable, highly available network architectures to meet business objectives and SLAs
  • Identify, diagnose and resolve complex hardware, software and connectivity issues reported by the business
  • Coordinate and work together with other members of technology staff on multiple concurrent cross-functional initiatives and projects
  • Manage all aspects of Verizon Connect network, including switching, routing, firewall administration, and the enforcement of security policies, standards guidelines and procedures
  • Proactivity and continuously monitor the health of all Verizon Connect networks (LAN/WLAN/WAN/VPN/MPLS), security devices, power sources, Telco gear, DIA, voice circuits, bandwidth utilization, physical and virtual appliances as well as all supporting infrastructure to ensure continuous and uninterrupted availability of resources critical to the operational needs of the business.
  • Participate in conducting vulnerability testing, penetration analyses and security audits of network perimeter and internal network to ensure the availability, confidentiality and integrity of all Verizon Connect internal and external services.
  • Respond rapidly to system outages, alerts and or any interruption in system services globally on an as needed basis to maintain the highest level of availability possible. SLA / Uptime > 99%)
  • Responsible for the acquisition, configuration, implementation, administration and capacity planning of all Infrastructure components within our global footprint
  • Monitor network performance, application protocol usage and traffic patterns to ensure a predictable level of network performance

Assist in the procurement and delivery of new Internet and voice circuits both in the US, EU and abroad

What we’re looking for...

You’ll need to have:

  • The individual should have 7+ years’ experience in an IT operations or networking role
  • 4+ years in a leadership role, leading a group responsible for complex network technology and services adhering to industry best practices in architecture and ITIL-based service delivery
  • Hands-on experience with redundant IP switching and routing architectures (802.1Q, 802.1d/loop prevention methodologies/LACP/Trunking, static/dynamic Routing/QoS/VoIP and associated technologies and protocols.
  • Hands-on experience with multi-vendor firewalls, security appliances, applications and terminology (Cisco/SonicWALL/HP/Palo Alto/IDS/IPS/ACL’s/NAT policies/Security Zones/DPI/SPI/MFA/IDM etc.)
  • Hands-on experience with supporting VoIP and SIP based telephony solutions, SBC’s/Adtran/Sonus
  • Strong written and verbal communication skills.
  • Advanced level understanding of network/internet protocols and technologies (TCP/IP, DNS, DHCP, IPSEC, VPN, VoIP, SIP, SNMP, SMTP, HTTP/HTTPS, MPLS, BGP etc.)
  • Ability to plan and manage projects
  • Ability to solve complex problems by applying best practices
  • Ability to provide direction and mentor less experienced teammates
  • The position requires that the individual have a sense of urgency to address new technologies being deployed
  • Strong oral and written communications skills
  • BS or advanced degree in computer science or related discipline preferred

Even better if you have:

  • 5+ years in a leadership role, leading a group responsible for complex network technology and services adhering to industry best practices in architecture and ITIL-based service delivery
  • Implementation level knowledge and exposure to highly available Hypervisor based clustered environments and associated technologies and concepts (Hyper–V, vSphere, NIC teaming/bonding, SANs, disk subsystems, RAID groups, storage pools, LUN management)
  • Exposure to one or more scripting languages.
  • Analytical problem solver, detail oriented
  • Comfortable in a time-sensitive, project driven, team based environment
  • Exceptional analytical, interpersonal, troubleshooting and presentation skills
  • Ability to rapidly grasp, comprehend and retain information related to new technologies
  • Detail oriented and SLA sensitive person who works well independently or in a team environment

Keywords: VZConnect

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.