What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

We are looking for a motivated Support Engineer to join our team. Ideally you will have a proven record of providing a high standard of customer support to a range of customers. For the right person, this role could lead to exciting opportunities within the technical support team and beyond.

Responsibilities:

  • Setting up and training new customers.
  • Answer customer queries about Verizon products.
  • Resolve problems quickly and efficiently.
  • Research or escalate cases requiring additional attention.
  • Identify and define ways of improving our customer’s experience.

What we’re looking for...

You'll need to have:

  • Experience delivering hardware or software support services.
  • Strong analytical, diagnostic and problem solving skills.
  • Flawless verbal and written communication skills.
  • Strong customer focus and ability to build rapport and relationships.
  • Excellent attention to detail.
  • Able to prioritise quickly, in tight timeframes.
  • Initiative and self-motivation.

Even better if you have:

  • A tertiary qualification, ideally in computer science, engineering or similar.

Keyword: VZConnect

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.