What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

Lead the customer analytics and performance reporting function contributing to forward-thinking customer and selling analytics strategy development and new initiatives for the Global Customer Success organization. Position will own the strategy and execution of customer analysis, modeling & reporting initiatives for the Customer Success organization .

Responsibilities:

  • Lead development of customer experience, customer outcome and expansion trends reporting and provide insights to CS Leadership that drive business decisions for all of Customer Success.
  • Derive performance metrics and maintain best practices while creating data visualizations at scale; perform needs analysis and develop ongoing multi-source QA processes
  • Source external best practices to inform new reporting methods; gain a full understanding of how the resulting data flows through the data warehouse for accurate reporting
  • Define and maintain customer ROI scenarios; Develop customer value estimator sales toolset at scale
  • Helps to define and translate business goals into viable short and long-range plans with actionable goals. Develops data-driven narratives to support and execute plans.

What we’re looking for...

  • BS in Business or Computer Science
  • At least 8 years of relevant full-time experience
  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
  • Ability to organize large amounts of data in a way that can be consumed by leadership to make business decisions.
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • Experience leading cross-functional teams.
  • At least 2 years of experience planning, developing, and managing departmental expense and capital budgets.
  • At least 2 years of experience directly managing people, including hiring, developing, motivating, and directing people as they work.
  • Experience using Data Visualization Platforms such as Tableau
  • Knowledge of Salesforce.com reporting and

Even better if you have:

  • Masters in Engineering, Data Science & Analytics
  • Knowledge and Experience with Gainsight, Level 11, Ambition or other Customer Success and Sales Platforms
  • Microsoft SQL Server 2012 or higher administration (SSAS, SSRS, SSIS)
  • Formal Salesforce Certifications

VZConnect

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.