What you’ll be doing...

Summary:
For more than a decade, Verizon has been refining our security monitoring expertise with nine Security Operations Centers and five Network Operations Centers around the globe. Our Research, Investigations, Solutions and Knowledge (RISK) Team has analyzed hundreds of thousands of incidents and more than 6,000 confirmed data breaches, giving us the experience and cyber intelligence to spot threats against our customers' environment before they do damage.
As a Security Analyst you will respond to and investigate security incidents to ensure GNOSC (Government Network Operations and Security Center) customers receive professional service and prompt response to their needs. You will support the 24x7 Floor Operations / Service Desk function for our managed security service customers. You will initiate and work incident management tickets and respond to trouble calls/emails from customers.
Job functions include security incident handling (60%) change management (10-20%), device and health monitoring as well as systems maintenance (10-20%). The position location full time Monday - Friday, 8 a.m. - 5 p.m. inFt. Bragg, North Carolina

Responsibilities:

  • Security incident handling involves investigating issues to determine if there is a real security incident or a false positive, notifying customers as needed, and sending customers standardized emails specifying the steps they need to take to fix the problems. Typical systems involved include Splunk/customized SIEMs, customer portals/Remedy ticketing. You are often the first to see an issue, or the issue may have been escalated from another team/management
  • Respond to security threats raised through the correlation and analysis of security events from sources such as firewalls, IDS/IPS devices, packet captures and security logs to include blocking IP addresses at the perimeter firewalls with near real-time response
  • Interpret and explain pcap data and firewall logs
  • Assess network changes for vulnerabilities
  • Address incidents involving PII, information spills and stolen assets
  • Address cases of insider threat, malware and policy violation following USARC policy
  • Change management involves processing change requests relating to security devices such as firewalls, IP and URL Blocks, rules updates, intrusion detection systems and RSA SecurID servers
  • Device and health monitoring involves troubleshooting network connectivity problems concerning managed security devices, often time working with Advanced Support Team engineers and/or vendors/partner technology teams on device replacement/reconfig
  • Prepare Shift turnover and Shift Report to ensure continuous smooth continuous workflows between shifts
  • Support USARC customer audits
  • Update and maintain process documents
  • Focus on SLA attainment for your shift by making sure tickets have been cared for and issues have been followed up on until completion or escalation
  • Work with USARC supporting STIG, POA&M, ATO, and CTO certification and remediation plans

What we’re looking for...

You Must Have:

  • Bachelor’s Degree in cybersecurity or information assurance or 1-3 years of relevant experience analyzing and investigating network security events
  • Must have an active DoD Secret clearance
  • Must have an active and current CompTia Security+ OR a CCNA Security OR a CEH certification

Ideally you’ll also have:

  • Understanding of networking protocols such as IPVPN, TCP/IP, UDP, IPSec
  • Experience with packet capture/payload analysis
  • Understanding of IPv4 and good understanding of DNS, NTP, Firewalls, ACLs
  • One active technical certification – Cisco, Juniper, A+/Sec+/Net+
  • Experience with technical tools and platforms such as: ArcSight, Splunk, FireEye, NetIQ, Squert, Moloch, ELSA, Security Onion, Cisco ASA, JunOS, Fortinet, SourceFire, Checkpoint, Tripwire, Bluecoat Proxy
  • Experience with ITIL or ISO frameworks
  • Experience with network management and/or performance analysis tools
  • Associate’s or Bachelor’s Degree, or equivalent work experience

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

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