What you’ll be doing...

When the clients you support need an advocate and trusted advisor, you’ll be there to solve their problems and own the overall relationship. Your work will focus on aligning our services with the business goals of your clients and drive win-win opportunities for all parties. You will play a pivotal role in driving the satisfaction and retention of your clients. As part of a fast-paced, results-oriented team, you will also collaborate with other functional teams.

  • Establishing a strong advisory relationship with client management to understand their needs and align our products and services.
  • Developing client plans with goals and key performance indicators and monitoring progress.
  • Serving as an advocate for client needs and issues across the company and ensuring effective resolution.
  • Designing and implementing activities to continually improve the value and impact of our products and services.
  • Identifying and developing opportunities to expand the client’s use of products and services and deepen our relationship.

In addition:

  • Overseeing and driving the full Change Management process from end-to-end on behalf of the customer.

What we’re looking for...

You have a drive to deliver superior customer service. Assessing a situation quickly and coming up with solutions comes naturally to you. Skilled at developing and nurturing strong business relationships, you are able to persuade and motivate others to achieve optimal outcomes that are mutually beneficial. You are a strong team player with the ability to take ownership of your work.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience in client relationship management.

Even better if you have:

  • A degree.
  • Five or more years of experience.
  • Experience increasing customer satisfaction, adoption, and retention.
  • Worked previously in the telecommunications industry.
  • Experience in closing sales at a management level.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.