What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

Provide oversight of vendor telesales for Verizon Connects OEM business. We need a self-reliant, high energy and motivated candidate to facilitate strong KPI performance from our outsourced vendor.

This position will focus on:

Vendor Performance Management: Accountable for Sales performance for OEM clients supported by Verizon Connect.

Development and Implementation of sales incentive programs designed to motivate telesales to exceed revenue goals.

Long term strategy to ensure continued growth in the OEM telesales arena

Auditing of vendor results and key performance indicators with the intent to drive continued improvement in subscriber counts, revenue and churn.

Partner with outsource vendor to report and readout on performance

Ensuring service levels are adhered to in order to provide and excellent customer service experience

What we’re looking for...

Duties

Train, coach and motivate vendor support staff and telesales agents, driving subscriber growth and revenue.

Realtime monitoring and adjusting based on call center metrics and sales program results.

Develop performance improvement initiatives and Telesales strategies.

Be a customer advocate and ensure the outsourced vendor is providing "white glove" treatment

Coordinate with Marketing and Product teams around upcoming promotions and product enhancements to insure that the telesales team is positioned to support.

Manage escalations, leads and process impacts from the field, retail and indirect sales channels.

Ensure outsourced vendor is aligned with SOW components and can mitigate failures of adherence with vendor

Extensive knowledge of telesales strategy will be vital. The ability to manage telesales performance through direction and guidance provided directly to the partners leadership team and Telesales reps. Strong analytical, communication and presentation skills.

The ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision.

Prior vendor management experience is a plus. PC proficiency in Microsoft Office required.

The ability to travel up to25% and maintain a valid driver’s license. Bachelor’s degree or equivalent work experience preferred.

Keywords: VZ Connect

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.