What you’ll be doing...

Verizon Agile Platform Engineering team is looking for a senior JIRA expert that can performance tune JIRA DC instance with over 2 million issues. This position requires experience in performance tuning JIRA DC and Confluence DC on AWS infrastructure. You will demonstrate your working knowledge of customizing enterprise JIRA and Confluence DC instances.

  • Experience in reducing JIRA configuration objects for a JIRA instance with over 20K users.

  • Evaluate new JIRA add-on for large-scale JIRA instance.

  • Develop solutions to identify configuration objects, issues, database tables, and add-ons that cause performance problems in JIRA.

  • Development, delivery and structured roll-out of additions and enhancements to Agile artifacts in JIRA to help teams. It requires a commitment to constant improvement and a focus on organizational relationships and how they interact with our toolchain to create efficiencies or slowdowns.

  • Envision of “what’s next” through responsible and creative experimentation with our toolchain, including on-boarding of add-ons and connections to our other infrastructure.

  • Review monitoring and set up KPIs and alerts for various services.

  • Single point of contact for site reliability and uptime maintenance.

  • Advise product owners on policies and strategies that will maintain the long-term health of a JIRA instance that is growing at 200K new issues per month.

  • Establish and enforce JIRA governance policies.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • Bachelor's degree in Computer Engineering, Computer Science or relevant technology degree.
  • Three or more years of Performance tuning enterprise Atlassian Data center applications.
  • Experience in application performance monitoring tools like NEW RELIC, Dynatrace, Willy,Splunk etc.
  • AWS Certified Architect - Associate.
    • Two or more years of experience administering JIRA at the large organization scale, including configuring/implementing JIRA add-ons and troubleshooting the Atlassian software stack.
    • Ability to manage multiple requests from various stakeholders and negotiate priorities accordingly.
    • Demonstrated excellent verbal and written communication skills.
    • Knowledge of Agile Methodologies (SCRUM, Kanban) and management of JIRA artifacts to support Agile, ideally experience with teams adopting/transitioning to JIRA.
    • DB Experience (PostgreSQL preferred).
    • Experience with GC Tuning.
    • Experience with Heap Dump and Thread Dump analysis.
    • Experience in operating on a command line in Linux.
    • Experience in parsing Atlassian logs.
    • Experience with Datadog, Dynatrace, and Splunk.
    • Experience in Scripting (Python, Perl, Node) and Automation (Groovy, SIL).

    When you join Verizon...

    You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.