What you’ll be doing...

Full-time role in Customer Operations department of managing installation orders with end-to-end accountability in a fast-growing and dynamic environment. Daily activities include arranging tech. visit appointments at customer locations (to install telematics equipment in their fleet), interacting with contractors and assuring high customer satisfaction and low disruption levels.

Essential job functions:

    • Manage available installation orders by distributing it to contractors, control the progress and assure completion in defined period of time;
    • Contact customers to schedule tech. visit appointments at customer locations, while coordinating with contractors;
    • Escalate all issues with Operations Management teams and propose suitable resolutions;
    • Address customer service issues with immediate response;
    • Own each installation order with end-to-end accountability;
    • Participate on weekly installations reviews providing updates on outstanding orders;
    • Meet defined scheduling targets.

What we’re looking for...

The ideal candidate for the role is proactive and customer oriented with strong communication and organization skills.

Recognize customer needs and always ensure high customer satisfaction through:

    • Well-developed time management and prioritization skills;
    • Full end-to-end accountability for each installation order;
    • Fluent verbal and written Polish language skills are required (mandatory);
    • Communicative verbal and written English language skills are required (mandatory);
    • Communicative verbal and written skills of German and/or Dutch language are an advantage (not mandatory);
    • Strong communication and listening skills;
    • High attention to details.

 

What we’re offering

    • Full-time employment agreement in stable and growing international company with a winning team spirit and high customer satisfaction level;
    • Attractive pay with incentives as well as additional benefits including health and social packages;
    • Personal development opportunities – recurring trainings, workshops and online webinars as well as special study programs;
    • Growth opportunities – the company size and wide geography offers no limits in advancing careers and fulfilling personal goals;
    • International and modern working environment – company provides best in class facilities and up to date working tools;
    • Work that matters – the work we do every day impacts the overall success of many businesses and helps to make the world more environmentally friendly.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.