What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

Full-time role of managing installation orders with end-to-end accountability in a fast-growing and dynamic environment. Daily activities include arranging tech. visit appointments at customer locations (to install telematics equipment in their fleet), interacting with contractors and assuring high customer satisfaction and low disruption levels.

Essential job functions:

    • Manage available installation orders by distributing it to contractors, control the progress and assure completion in defined period of time;
    • Contact customers to schedule tech. visit appointments at customer locations, while coordinating with contractors;
    • Escalate all issues with Operations Management teams and propose suitable resolutions;
    • Address customer service issues with immediate response;
    • Own each installation order with end-to-end accountability;
    • Participate on weekly installations reviews providing updates on outstanding orders;
    • Meet defined scheduling targets;

What we’re looking for...

The ideal candidate for the role is pro-active and customer oriented with strong communication and organization skills.

Recognize customer needs and always ensure high customer satisfaction through:

    • Well-developed time management and prioritization skills;
    • Full end-to-end accountability for each installation order;
    • FluentGerman language skills, spoken and written, is required (mandatory);
    • Communicative English language skills, spoken and written (mandatory);
    • Strong communication and listening skills;
    • High attention to details;


What we’re offering

    • Company reputation – we are an innovative and fast-growing company with a winning team spirit and high customer satisfaction level;
    • Work that matters – the work we do every day impacts the overall success of many businesses and helps to make the world more environmental friendly;
    • The experience – we’ve stood the test of time and continue growing to deliver the promise of a digital world;
    • Growth opportunities – the company size and wide geography offers no limits in learning new things and advancing careers;
    • The people – our community of talented and driven people are motivated by the people we work with every day and leaders who recognize performance, support, and challenge us to improve, grow, and succeed;
    • Pay and benefits – our pay and benefits are tough for any company to beat. From the benefits package to the opportunities for continued education, we're supported financially, professionally, and personally.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.