What you’ll be doing...

As the Senior Analyst of Revenue Assurance Testing Operations, you are responsible for identifying and mitigating customer experience issues, billing impacts, conditions that cause IT system degradation, fraud, legal, and regulatory control gaps; minimizing business and customer impacts; driving error-free services and product/pricing/promotion launches, and supporting service lifecycles through a risk based approach.

Testing and Analysis:

  • Ensure complete testing for coding changes impacting Verizon customer facing systems and/or pricing reference data changes. UAT and Production testing.
  • Judgmentally assess system and customer experience risk impacts associated with each change and determine appropriate level of focus.
  • Determine appropriate priority of focus based on risk assessment and workload balance.
  • Maintain strong working relationships with other organizations that are both internal (Network, IT, Marketing, Finance, etc.) and external (device OEM, Solution Partners, Product Marketing, etc.)
  • Support business initiatives that impact Verizon front end systems by providing ad hoc analytical, operational, testing, or technical support.
  • Design, implement, and execute specific tests to ensure the integrity of various billing flows. Document test results, defects, and projects utilizing designated team tools.
  • Engage internal stakeholders to refine and improve requirements for both new and existing projects. Create or identify system reference training tools to improve testing functions.
  • Protect proprietary and confidential information.
  • Improve the customer experience and advocate for our shareholders by personifying the Verizon credo.

Project Support:

  • Be a team lead for Revenue Assurance on projects related to front end IT system testing, pricing reference data testing and other projects of varying degrees of complexity and scale; validate that the experience matches to billing output or customer experience.
  • Represent Testing Operations as the technical subject matter expert on cross-functional implementation teams and provide related Testing Operations requirements.
  • Analyze the system, process and organizational impact of change requests and quantify potential or actual dollar impacts; ensure key stakeholders are aware and make recommendations based on this analysis.
  • Represent Verizon and Revenue Assurance across functional groups to resolve complex issues to ensure compliance, profitability, revenue stream protection, and customer satisfaction.
  • Utilize AGILE methodology in gauging and indicating team testing impacts.

Learning and Development:

  • Continually broaden and strengthen knowledge of technology, tools, and systems.
  • Participate in cross-functional best practice discussions and identify opportunities to incorporate process changes that continue to improve efficiency and effectiveness.

Additionally:

  • Willingness to work non-standard hours including; nights, weekends or holidays with minimal notice.

What we’re looking for...

You’ll drive process and operational efficiencies and improvements to completion. No stranger to working in a fast-paced environment, you convey a sense of urgency and manage multiple competing priorities with ease; providing creativity and flexibility in managing multiple simultaneous projects and issues. You’re team oriented, and proactively notifies others of direct/indirect issues that may impact their processes.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Relevant wireless industry experience.

Even better if you have:

  • A degree or advanced study in Finance, Management, Information Systems, Business, Quality Assurance or Project Management.
  • Three or more years of work experience in a technical position.
  • Four or more years of relevant wireless industry experience.
  • Demonstrated ability to design and execute complex test cases and scenarios that mimic real life as well as unique outliers that will impact the revenue stream.
  • Proven experience solving critical problems in an effective and expedient manner.
  • Relevant certifications such as PMP, CAPM, PMI-ACP, CPA, CSM, VLSS.
  • Two or more years of experience with business analysis, quality assurance or project management.
  • Technical and business competency to understand the comprehensive impact of issues identified.
  • Verizon Wireless Revenue Assurance experience.
  • Knowledge of Agile project and testing methodology.
  • VISION billing experience.
  • Working knowledge of wireless consumer, small medium business, enterprise and government products and services.
  • Two or more years of wireless customer facing systems experience (i.e. ACSS, POS, .COM, Vision, MARS).
  • Demonstrated strong written and verbal interpersonal skills.
  • Desire to learn; capability of assimilating new information and ability to adapt to constant high velocity change.
  • Ability to prioritize and raise awareness to potential issues or concerns to management quickly.
  • Demonstrated ability to thrive in an environment that fosters collaboration and communication of ideas and approaches to problem solving.
  • Demonstrated time management, prioritization and attention to detail skills.
  • Willingness and availability to travel as needed.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.