What you’ll be doing...

We innovate constantly to help the biggest names in business work quicker and smarter and we apply the same vision and focus to the way we do business. Billing our customers correctly is a vital part of the customer experience. You’ll be working to identify and resolve issues impacting the accuracy of our customers’ bills to ensure that the process is smooth and seamless. Our Finance function is one of the best in the business and you can help us improve the customer experience every single day.

  • Writing SQL code to uncover issues impacting customer billing and situations where customers are under- or over-billed.
  • Investigating root causes, communicating with appropriate investigation teams, and managing work queues to ensure timely resolution.
  • Working with IT and other teams to resolve basic system issues.
  • Reviewing daily system operations to monitor completed audits and workflows to other billing teams.

Responsible for accurately assessing Verizon’s ability to support contractual pricing, rate changes and lead cross-functional teams to design and implement network reference data consistently across all Wholesale applications, leveraging existing Retail applications, data and processes. Identify and drive technical solutions to address financial, process and functional gaps across multiple systems and processes. Identify risk, assess impact and propose alternatives for resolution to manager.

Implement Wholesale system and business process improvements throughout the Contract review/approval and implementation cycle. Collaborate with HQ and Area teams to identify business gaps, risks and resolutions prior to contract approval. Develop project plans and manage end-to-end implementation to improve contract review, financial controls, business work stream, efficiencies, and accuracy through both process and IT architectural changes.

Responsible for analysis of application approach and technical design documents affecting all Wholesale data processing for all enterprise VZW applications. Identify and drive technical solutions to address financial, process and functional gaps across multiple functional groups. Develop risk assessments and resolutions and present to senior management for unresolved issues.

Sr. Analyst must be able to apply an in-depth understanding of the Wholesale telecommunications industry, financial governance and controls, and Verizon systems and practices to all projects.


  • Validate the accurate interpretation of contract pricing on templates submitted by Wholesale, VES or LRA pricing teams. Ensure the accurate entry of pricing prior to production updates. Coordinate the testing and validation of rate updates & pricing in test environments for new products, services and complex contracts, ensuring that invoices are billing as expected. Work with cross-functional teams to resolve issues prior to the launch of new products and services.
  • Responsible for leading cross-functional teams to implement Customer contractual obligations and implement pricing to ensure accurate billing. Collaborate with other Revenue Assurance and Wholesale Operations teams to leverage existing processes, identify quality assurance gaps, define risk and implement process and technical solutions. Develop and manage project plan to implement end-to-end solutions.
  • Perform complex audits to identify issues negatively impacting the customer invoice, identify and pursue root cause resolution. Collaborate with management and process stakeholders to drive root cause resolution for highly problematic issues and data.
  • Responsible for leading cross-functional teams charged with assessment of existing application subsystems and control environment. Drive an integrated plan to identify control gaps, define and implement process and technical solutions.
  • Partner with team members and managers to identify and implement business improvements to achieve ongoing operational efficiencies.
  • Responsible for analysis of application approach and technical design documents affecting contract support and pricing for all Wholesale VZ applications. Identify and drive technical solutions to address financial, process and functional gap across multiple systems and processes. Identify risk, assess impacts and propose alternatives for resolution of unresolved issues to manager.
  • Develop and deliver technical training material for both Wholesale Operations and Revenue Assurance teams for all process and application / architectural changes.

Assist with training and developing the technical and analytical skills of new or less experienced team members.

What we’re looking for...

You’ll be analytical and enjoy getting to the root cause of systems issues to make sure we bill our customers correctly and can recognize our revenue. Having the ability to overcome complex problems before they impact our customers is a key driver for you. You’ll not just be a systems expert, you’ll also have strong written and oral communication skills to be able to work collaboratively across teams.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.

Even better if you have:

  • Bachelor’s degree in Finance, Accounting, Business, Computer Science, or related discipline.
  • Experience with complex data analytics and coding experience in SQL, C#, Visual Basic/Studio, SSIS packages, and/or Oracle.
  • Experience with Microsoft Office, particularly Excel.
  • Bachelor’s degree in Finance/Accounting, or Business preferred. MBA or professional certification is a plus.
  • 3-5 years of relevant experience required with demonstrated technical expertise with wireless billing and rating.Minimum six years of extensive experience with wireless switching, rating and billing and order entry systems required.
  • Minimum two years of extensive experience with financial/revenue analysis, contract management, rating, billing and order entry systems required.
  • Exceptional technical skills, especially detailed understanding of rating, pricing and network data and interrelationships. Advanced knowledge of database query tools, Microsoft Access and Excel, Verizon internal systems of Moneta, and REVO as well as use of macros are desired.
  • Demonstrated organizational, facilitation, negotiation, and communication skills. Strong analytical problem solving and decision-making skills. Ability to work under pressure, support multiple assignments, with exceptional attention to detail.
  • This position requires a balance of application technical skills, project management, highly developed analytical skills and proven ability to manage multiple projects and negotiate conflicts across multiple cross-functional teams.
  • Ability to work independently with minimal supervision must be self-motivated and highly adaptable to change. Strong project management skills required.
  • Ability to work in a team environment with our team as well as other business groups.
  • This position requires an individual with a strong personal desire to ensure we produce the highest quality product for our customers every day, capable of independent decision-making, with detailed knowledge of Wholesale networks, rating, billing and products.
  • Some travel may be required.

Functional Accountability

Provides technical and/or analytical support to solve a wide range of complex issues/problems. Periodically makes recommendations that aid in the successful completion of projects within a product or functional area; works with limited supervision; typically reports to Supervisor (Band 7) or on occasion Manager (Band 6)

Individual Contributor Role

Applies some advanced technical or analytical skills to the position or specialization. Identifies key issues and patterns from partial or conflicting data. May adapt procedures, processes, tools, equipment and techniques to accomplish the requirements of the position. May assist in the preparation of detailed costs analysis and justification for technical application changes.

Decision Making Authority

Receives supervision and occasional guidance on achieving objectives relative to a specific program task, project or initiative. At times, may work independently with limited supervision.

Work Complexity

Provides project or technical support in the development, analysis and maintenance of systems, software, processes, products or equipment. Assignments may involve more difficult issues; therefore uses experience, expertise and skills to solve problems that are more difficult but infrequent.

Knowledge and Skills

Requires a range of skills within a technical or professional discipline including familiarity with principles, theories, concepts and technologies to work on generally complex operational or technical activities and an applied knowledge of established procedures, policies and practices.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.