What you’ll be doing...

We innovate constantly to help the biggest names in business work quicker and smarter and we apply the same vision and focus to the way we do business. You’ll be supervising a team of Analysts and ensuring Verizon receivable targets are being met. You will conduct monthly account reviews with Staff to ensure they are on track to meet goals and objectives and that the receivables base isappropriately covered.In addition to coordinating the team’s work and ensuring quality results, you’ll also be creating a great working environment by providing clarity, direction, feedback, and coaching.

  • Accurately forecasting monthly accounts receivable performance.
  • Ensuring VZ CPNI standards and quality call monitoring targets are met.
  • Prioritizing receivable base to ensure most impactful items have focus.
  • Responding to internal and external escalations from all departments at all levels.
  • Partner with various internal departments including legal to document, create aa resolution path for, and close customer disputes.
  • Approving of customer service suspensions and reactivations.
  • Identifying, driving, and managing risk assessment for base of accounts.
  • Leading conference calls with customers and internal contacts to obtain receivable resolution commitments/strategies.
  • Reviewing and approving customer transactions, including refunds, credits, journal voucher postings, etc.
  • Providing management ready reporting and analysis.
  • Communicating receivables results and individual customer action plans to the Manager and executive levels.
  • Communicating and assisting the Manager with input, context, prioritization and execution of activities in support of the organizations goals.
  • Supporting and driving corporate productivity and transformation initiatives.
  • Identifying, planning and adopting Verizon Best practices.
  • Developing, setting and assigning team objectives, development plans and assessing team performance.
  • Managing resources, recruiting, hiring, staffing communications, disciplining and any reductions.
  • Conducting weekly meetings with the entire team.
  • Conducting weekly one-on-ones with each analyst.

What we’re looking for...

You’re a top-notch supervisor—you can organize your team and give clear direction, while staying flexible to deal with unexpecteded.You’re a great communicator, winning the trust of team members, internal customers, and external suppliers. No stranger to pressure, you can adapt to changing circumstances, juggle competing priorities, and combine a sense of urgency with due care and attention to detail. You get personal satisfaction from analyzing problems and delivering solutions to improve business processes.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Three or more years of collections and billing dispute resolution experience.
  • One or more years of Accounts Receivable management experience.
  • Experience in Microsoft Excel, Word, PowerPoint, and Google products as well.

Even better if you have:

  • Degree in Accounting, Finance, or Business.
  • Advanced analytical and problem solving skills.
  • Highly organized and detail oriented with the ability to maintain a high level of accuracy.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.