What you’ll be doing...

The Associate Director, Centre Operations is a strategic leadership role, accountable for ensuring Verizon’s Managed Services function operates effectively and delivers the level of support needed to meet and exceed our customer’s expectations. The Associate Director, Centre Operations is accountable for ensuring the Ostrava center delivers on a range of objectives including Operational, Financial and Human Resources. A key element of the role is to ensure the Verizon employees are highly engaged and motivated to deliver outstanding service to our customers and comply with all Verizon’s Corporate requirements.

Additionally, The Associate Director, Centre Operations will work across multiple teams and stakeholders as required to assist with the potential expansion of the center through new business growth or by migrating work from other Verizon locations as applicable.

What we’re looking for...

You bring

  • Broad market knowledge of IT Services, Telecommunications or Security Technologies
  • ITIL Intermediate Certification.
  • Project Management Prince 2, APMP or PMP certification
  • Knowledge of and experience with ISO 9001 and ISO 27001
  • severalyears’ experience in an operational leadership role within an IT Services, System Integrator or Telecommunications Company
  • Strategic Management Skills in People development, with the ability to coach and mentor Service Managers, Engineering and Operations Teams.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.