What you’ll be doing...

At Verizon Connect, we guide a connected world on the go.

We’re in it to win it. Today we’re the #1 global provider of fleet management solutions for both enterprise and small/medium businesses.

Our consumer products, like Hum, create a more connected ride with vehicle diagnostics, emergency assistance, and WiFi. And to top it off, our partnerships with major car manufacturers help us care for more drivers with our connected technologies.

As a top 20 SaaS leader, we know our talent is the most important component to our success.

We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

The individual will be responsible at a project level supporting in excess of 6 internal groups and external clients to the benefit of the customer. The responsible party will use their understanding at a business and process level of current VTI against the long term roadmap and vision of the program to make decisions taking into consideration numerous factors.

What we’re looking for...

What you will be doing:

  • Business process review/approval.
  • You will be responsible for contributing to HIBR (High level Business Requirements) based on reviews with the Customer Service Team to ensure proper scoping and scheduling of internal projects.
  • Enterprise projects will leverage the PMs abilities for review of Enterprise level requirements that have an impact on the Customer and/or Customer Service Department
  • Project scheduling, adherence and communication
  • Applicant will be responsible for maintaining project schedules for all internal and Enterprise projects. Responsible for, risks, conflicts to the Sr. Management team as well as the project team on a regularly scheduled basis.

Projects and programs assigned will be less than 1M budget

  • Identification of necessary skill sets needed within the project team to complete a task and the incorporation of the development of resources to acquire needed tasks in order to complete the projects on time and on-budget
  • Manage and promote departmental level tasks for internal and external clients.
  • Responsible for managing all project tasks as they relate to the Customer Service department – common function of a project expeditor

Must have:

Business process analysis and call flow analysis experience is critical

  • Capable of defining requirements for human to machine interfaces, training and knowledge base to support agent functions
  • Proven track record of completing complicated tasks with little to no supervision or direction
  • 6 years of related experience
  • Experienced in the management of projects encompassing internal and external teams
  • Excellent open and proactive written and oral communication skills
  • Ability to work in team-oriented environment.
  • Ability to work in matrix managed environment Ability to influence and lead others (i.e. Project Manager and project teams)
  • Proficient with Microsoft applications to include Project, Excel, Word and VISIO (i.e. Process documentation tool)
  • Proven analytical skills
  • Strong Customer Service or Telesales orientation.
  • Knowledge of business process development and improvement
  • Proven effective negotiation skills
  • Travel 25-50%

 

Even better if you have:

  • Experience in support of automotive products a plus
  • PMP
  • BA Degree
  • Keywords V Z Connect

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.