What you’ll be doing...

You will ensure client programs and projects are planned, coordinated and communicated in an effective manner, keeping client stakeholders regularly informed of progress, and ensuring that all stakeholder expectations (including outsource partners) are managed and that client commitments are consistently met.

Sales Engagement & Project Planning:

  • Engage in Sales opportunities well in advance of contract signature to ensure thorough capture of client requirements and hold a project kick-off as early as possible.
  • Prepare and deliver client programs & projects plan to ensure accurate expectations are set and advise clients of any critical project milestones.
  • Provide and arrange support across regions for global programs & projects.

Program & Project Management:

  • Provide professional end-to-end program management for Clients.
  • Apply & assure end-to-end VzB Project Methodology and ensure high quality results.
  • Lead the virtual project team (as the overall primary point of contact) throughout a Client Program lifecycle and ensure that all key milestones are met.
  • Ensure that project delivery activities are coordinated between the Client, Sales account team, and internal groups (e.g. Service Delivery Job Controller, Billing, Service Management).
  • Ensure that first invoices for each project are being checked and that the billing start-date in accordance with VzB policy.
  • Effectively manage the project budget.
  • Ensure that a clean hand-over to the Client & Service Management team at the close of each project is facilitated.

Client Communication & Stakeholder Management:

  • Capture client business priorities, critical information & agree program plan.
  • Ensure that service activations are scheduled & facilitated with the client.
  • Coordinate, host and attend virtual team meetings with clients, account teams, and internal groups.
  • Proactively provide the Client, Sales Rep(s) & Service Manager with frequent program progress reports, highlighting risks, actions, issues and/or dependencies (written & verbal as appropriate).
  • Provide program dashboard reports to key internal & client stakeholders.

Manage Risks, Actions, Issues & Dependencies:

  • Assess, record & mitigate risks / dependencies against program on-time delivery, quality and/or budget.
  • Lead VzB cross functional teams (including outsource partners) to take preventative (and corrective) action on any program related issues and escalate as required to ensure client requirements and due dates are met.

General, Support and Administration:

  • Ensure that programs are documented to a high standard, communicated and agreed with the client according to the VzB Project Management standards and the contract.
  • Ensure that Satmetrix Client surveys are initiated at the completion of each project.
  • Provide program management expertise to the account team & client to ensure the delivery of a professional project management service throughout the program delivery.
  • Ensure that accurate system records and reports are maintained (e.g.: Webtime, RYG).
  • Coach and /or mentor Specialist & Customer Project Managers.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or relevant work experience.
  • Experience with network integration, system integration & outsourcing.

Even better if you have:

  • A degree.
  • Experience within a professional program management environment.
  • Strong client facing skills & experience at c-level.
  • Demonstrated excellent communication skills.
  • Prince 2 Practitioner.
  • Network engineering background.
  • Leadership skills.
  • Strong incident & problem management skills.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.