What you’ll be doing...

Visible & You

At Visible, we’re building a new, entirely digital way to deliver mobile phone service to fit the needs of people who live their lives on their phones. With one simple price, we offer unlimited data, messages, and minutes, on America’s best 4G LTE network. Based in Denver, CO, we’re a team of passionate people imagining and building the future of mobile phone service, while creating a new culture and ways of doing business from ground up. No single day will feel the same, and change is the only constant. If you love all of that, plus the challenge of delivering the best experience to our customers in the simplest ways (and knowing that simple requires a lot of work behind-the-scenes), check us out at https://visible.com. We are Visible.

This is a full-time position based at the Visible office in Alpharetta, GA, where you will collaborate with team members across functions as well as our executive team.

Your Role at Visible

VISIBLE team is continuously working on new technologies to enhance the customer experience. And you can be part of it. Your role will involve acting as the Production Support Lead for all of Visible customer-facing ecosystem. You’ll be responsible for the overall stability and availability of the Visible Platform and be the primary point-of-contact for the Visible Production Support Team. You will be working on the latest public cloud platform and various SaaS platforms like SalesForce/Vlocity and Matrixx OCS Systems. Your important work will help us deliver a highly stable and available platform to delight our customers.

What You’ll Do at Visible

  • Production Support of the Visible Platform and working closely with the Visible Application Team in PDC

  • Lead high availability and stability improvements and monitoring of the Visible Platform

  • Manage Offshore Application Support Team

  • Work closely with Infrastructure Team to ensure up to date patches in Prod Environment

  • Work with Dev teams to ensure critical defects are addressed in Prod Environment

  • Evaluate and bring in new Monitoring Tools on Visible Platform

  • Continuous improvements to the Infrastructure and Security of the Visible Platform

  • Automation of the reports requested by Visible Business Partners

  • Enhance / Improve GCP / SalesForce / Matrixx Monitoring capabilities

  • Lead the Tactical Solutions Team involving providing Emerfixes to the Production Environment

What we’re looking for...


  • In depth knowledge in Production Support of large scale Enterprise Applications including:

    • Salesforce

    • Apigee

    • Java applications, Tomcat, MQ, WebServer

    • DevOps tools - Ansible, Jenkins

  • Proficient with cloud infrastructure and applications - Google Cloud and AWS preferred

  • Knowledge of Vlocity Platform or Matrixx Systems is a big plus

  • Knowledge of monitoring applications and best-practices

  • Project management skills

More about Visible

We are proud to work at a place free from discrimination. We believe that diversity of experience, perspectives, and background will create a better environment for our team and a better product for our members. Come join us at Visible and be part of changing the way mobile phone service works for everyone.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.