What you’ll be doing...

When there are network outages or service issues, you’ll be there to triage the situation, solve the problem or find higher level technical support who can. You will support GPON/ODN core systems such as OLTs ONTs fiber optic spans Fiber distribution hubs, fiber optic term panels, splitters. DC power systems, equipment layout. Your role providing Tier 1 support and network surveillance will keep things running smoothly and change the way that our customers live, work, and play.

  • Monitoring GPON/ODN network elements and responding to network alarms and events.
  • Providing support for initial trouble triage and resolving and/or escalating issues.
  • Communicating technical information and issue status to customer service centers, technical support organizations and management teams.
  • Generating, managing and updating problem-tracking tickets, flash notifications and escalations.
  • Providing timely and accurate network information to management and other groups during network events and major outages.

What we’re looking for...

Being the first one to encounter and solve a problem is enjoyable to you. You’re great at following an established process or procedure to complete tasks. Experience navigating and working well at all levels in a fast-paced, ever-changing network environment. You are dependable and enjoy the flexibility necessary to support the rotational needs of a technical support environment.

You’ll need to have:

  • Associate’s degree or two or more years of work experience.
  • Three or more years of relevant work experience.
  • Willingness to be on call for some weekends and perform shift work on a flexible schedule.
  • Knowledge of MS and or GSuite applications including spreadsheet apps, document apps and email apps.

Even better if you have:

  • A degree.
  • Knowledge of telecommunications equipment.
  • Knowledge of GPON/ODN. Understanding out fiber optic network design and engineering.
  • Demonstrated ability to work with, direct and oversee contractors.
  • Knowledge of 3 GIS, AutoCAD.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.