What you’ll be doing...

Our Business Analyst will work directly with the Systems and Platforms lead to assist in the development of requirements needed to support Agile user stories for different care platforms and integrations. You will work with cross-functional stakeholders and engineering leads to understand and document Visible architectural across the entire integrated platform.

  • Coordinate cross-functional informational and data gathering sessions with Marketing, Engineering, and Product Development
  • Develop detailed business and user requirements as guided by the Care Product Owner,.including Agile story creation
  • Take high-level requirement and break down into multiple technical stories that include instrumental details and data points
  • Maintain close working relations with Product Managers and Engineering Teams. Complete user acceptance criteria and requirements into JIRA user stories. Participate in User Acceptance testing of those stories to facilitate the development of care software.
  • Groom stories in JIRA to appropriate features
  • Participate in analyzing software defects including supporting defect tracking and evaluating software defects against the documented requirements.

What we’re looking for...

  • Bachelor’s degree or equivalent work experience
  • At least 2 years Business analysis experience preferred
  • Customer Care experience would be an advantage
  • Exhibit a comprehensive understanding of business objectives, needs and requirements
  • Think creatively to analyze data from various perspectives with the goal to provide valuable insights
  • Ensure high level of accuracy and attention to detail in all work
  • Ability to learn new technology platforms in a timely manner
  • Exceptional written and verbal skills

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.