What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

The role is based in our Waltham, MA office, and reports into the Senior Manager for Global Product Success who is also based in Waltham, MA.

As a Product Success leader, your job is to support our existing products and business, stakeholders, and new product developments coming to market. This is a high-visibility role within Verizon’s Product Management Team and involves a love for complex, technical information (and making it simple), and leadership capabilities that will bring our product marketing activities to the next level. This role has high-growth potential with direct paths to employee management.

Stakeholder Engagement

• Develop close relationships with customer-facing teams: understand how they operate, the issues they face, and how to partner to increase their success

• Team up with Product Managers on developing and updating presentation material for internal updates and engagements on product plans and roadmap

• Own, plan and facilitate various engagements, meetings and updates throughout the business to help educate and motivate our customer-facing teams.

• Promote and drive key stakeholders to Marketing’s go-to-market process

Messaging and Content

• Become a source for quality product positioning around key market problems facing small business customers

• As our local resource, be the subject matter expert on EU and ROW market needs to drive differentiated messaging

• Own source-of-truth material that will enable Marketing and Employee Training teams to accurately talk about our products and features

• Identify internal and external knowledge gaps; Then, own the case for developing new content and collateral to eliminate them

• Participate in occasional customer activities (ex. Interviews, user testing, events) to increase your understanding of the target customer


• Drive the SMB go-to-market strategy, focusing on how changes to the product enhance the experience for our internal teams and customers

• Work closely with Marketing’s go-to-market facilitators to educate them on the impact of our releases and associated messaging

• Provide regular updates in go-to-market meetings to help fuel discussions on communications and deliverables

• Write concise copy for internal emails and newsletters about product changes, news and updates

• Achieve firm alignment with Product Management on upcoming releases, product initiatives, launches and messaging

Product Operations

• Tackle the projects that will make Product Management more efficient and customer-centric --from how we respond to feedback, to how we work with each other

• Look for ways where Product Management can better work with surrounding teams and drive the operational changes to make it happen

What we’re looking for...

You’ll need to have:

• Bachelor's degree

• 10+ years Product Management or Product Marketing experience

• Excellent oral and written communication skills

• A natural leader with an ability to operate at all levels of the business

• Previous experience in a B2B SaaS environment is a plus

• Must be able to travel on occasion

Even better if you have:

• A natural leader with an ability to operate at all levels of the business

• Quick learner - come up-to-speed on our products in a short period of time

• Self-starter and ability to work independently

Keywords: VZConnect, WORKS, SMB

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.