What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

Lead the customer analytics and performance reporting function contributing to forward-thinking customer and selling analytics strategy development and new initiatives for the Global Customer Success organization. Position will own the strategy and execution of customer analysis, modeling & reporting initiatives for the Customer Success organization .


The Customer Training Specialist is responsible for training of the REVEAL Fleet Management solution for new accounts with a strong focus on customer satisfaction. Main functions of this job will include outbound calls to new accounts to schedule training, completing product training, and documentation of training tasks and communication in SalesForce CRM. This position requires the ability to explain technical complexities of our various product features effectively and to a broad audience; therefore, strong communication and interpersonal skills are important.

This position works on assignments varying in complexity that require conceptualizing, reasoning, and interpretation skills. Individuals in this position work independently, under general guidelines and within established procedures.


Essential Job Functions:

  • Provide the initial and ongoing product training to Customer base
  • Prepare and schedule virtual training sessions
  • Serve as a SME (subject matter expert)
  • Perform miscellaneous job-related duties as assigned

What we’re looking for...

Education/License Requirements:
Required: High School Diploma/ GED
Preferred: Associates or Bachelor’s degree and additional languages

General Experience Requirements:
Required: 1-3 years’ Prior Customer Service experience or relative customer facing experience
Preferred: 1-3 years’ prior software training experience is preferred

Skills, Knowledge, Abilities (e.g. software proficiency, language, project management):

  • Customer focused
  • The ability to communication complex concepts with clarity and enthusiasm
  • Experience and knowledge of Microsoft Office products including Word, Outlook, Excel
  • Excellent verbal and written communications skills with the ability to communicate across various levels, both internally and externally
  • Exceptional planning and organization skills

Working Conditions/Physical Demands (e.g. lifting 50 lbs, travel requirements):

  • The ability to work independently in a dynamic and fast-moving environment
  • Ability to spend all day working at a desk using a PC and telephone
  • Willingness to work flexible hours.
  • Some travel could be required in rare instances where client requests onsite training

Core Behavioral Attributes (e.g. Interpersonal and communication skills):

  • Ability to prioritize and manage multiple tasks, act independently and exercise good judgment.
  • Ability to creatively use resources and adjust to changes on the fly in a fast-paced environment

VZConnect

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.