What you’ll be doing...

As a Supervisor in our Consumer Markets division, you’ll be leading and inspiring a team of consultants to sell game-changing technology solutions in a call center. Verizon is evolving, and you will play a highly visible role in our future success by building sales and retaining customers.

  • Managing a team of 15 – 25 consultants/unionized workforce.
  • Motivating your team to deliver first-class customer service.
  • Leading your team to maximize sales opportunities and hit targets.
  • Reviewing and analyzing call center reports.
  • Providing regular feedback, identifying coaching opportunities and managing the team’s progress.

What we’re looking for...

You’re energized by driving sales and working with numbers. Sharing this energy with a team that you can develop and motivate excites you most. You thrive in a fast-paced, dynamic work environment. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You’re open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure they can perform at their best.

You'll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Knowledge of internet concepts, such as data speeds, popular consumer apps and over-the-top (OTT) applications.
  • Experience working with Microsoft Office applications including Word, Excel and PowerPoint.
  • Willingness and availability to work a flexible schedule to include nights and weekends as needed.

Even better if you have:

  • An advanced degree.
  • Two or more years of supervisory experience in a sales support/customer service call center environment.
  • Experience effectively coaching and developing employees in a sales environment, providing skills, support and motivation.
  • Demonstrated excellent verbal and written communication skills.
  • Willingness to travel on occasion.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.