What you’ll be doing...

Full-time role in Customer Operations department of being obsessed with assuring best customer experience and service level in a fast-growing and dynamic environment. Daily activities covers dealing with basic and advanced complexity of technical support cases related to products and services offered by Verizon Connect.

Essential job functions:

    • Serve as technical customer support expert while dealing with basic and advanced complexity matters related to SaaS fleet management products and solutions;
    • Handle incoming external and internal calls & emails from customers, other departments as well as vendors by raising, investigating (troubleshooting) and escalating cases with end-to-end accountability;
    • Identify customer concerns and issues, be accountable for it and take necessary actions for achieving fastest possible resolution and assuring highest customer satisfaction level;
    • Actively cooperate with other departments and stakeholders in global organisation while dealing with assigned matters and self-identified opportunities;
    • Contribute to internal and external technical projects as well as product and features launches.

What we’re looking for...

The ideal candidate should have knowledge and experience in supporting IOT/telematics branch customers and clear understanding of what drives customer satisfaction, as well as strong willingness to develop further.

Technical professional we are looking for should have well developed skills listed below:

    • Technical ICT background/knowledge;
    • Fluent written and verbal communication in local language and English is required;
    • Strong communication and listening skills;
    • Well-developed time management and prioritization skills;
    • Structured "can-do" approach to open matters and tasks in a demanding environment;
    • Methodical and conscientious documentation skills;
    • Willingness to develop while identifying opportunities over self-reflection.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.