What you’ll be doing...

The Court Order Analyst position is part of the Court Order Compliance Team within the Verizon Security Assistance Team (VSAT) reporting into Corporate Security. You will be responsible for responding to all court orders and search warrants served on the company for customer records and providing 24x7 support (onsite) for all life threatening situations. Typical responsibilities include:

  • Assisting law enforcement with life threatening situations 24x7x365 by answering calls, verifying the caller and following applicable laws and company procedures to provide law enforcement with the customer records needed for each situation (i.e., location).
  • Validating, logging and responding to all court orders and search warrants served upon the company for customer records (i.e., transaction detail and location) in compliance with all applicable laws and company procedures.
  • Providing guidance to other departments on matters relating to the release of company records.
  • Serving as liaison between the company and the law enforcement community.
  • Providing educational presentations for law enforcement agencies/organizations to further demonstrate our commitment to and support of public safety.

This is a fast paced environment that provides the opportunity to work individually and as a part of a team to achieve goals. The workload is a combination of calls and cases. For the vast majority of life threatening situations you will create the case, run the reports and provide the information while on the call with law enforcement.

Shifts are likely to include overnight and weekend hours. Schedule may be a 4/40 workweek. You will be required to work a minimum of two holidays to ensure 24x7x365 coverage. Shifts are static until changed to meet the needs of the business. Provisions are provided during inclement weather in the event employees must remain onsite to maintain the operation.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or one or more years of work experience.
  • Eligibility to obtain a security clearance through the FBI.

Even better if you have:

  • Bachelor’s degree.
  • Two or more years of wireless, customer service or technical support experience.
  • Strong interpersonal and organizational/prioritization skills.
  • Demonstrated excellent verbal and written communication skills.
  • Proficiency with Microsoft Office applications.
  • Proficiency with the use of Verizon Wireless billing systems and MARS.
  • Knowledge of Verizon Wireless Network and call processing.
  • Proven ability to make critical decisions independent of direct supervision.
  • Demonstrated ability to work as part of a team while achieving individual targets.
  • Demonstrated ability to handle sensitive and confidential information.
  • Ability to multi-task.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.